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Winds 7 Build 7601 Not Genuine-3 year Old Laptop. No longer have key. Label Faded RRS feed

  • Question

  • Hello All. My label has faded on my much used 3-year old laptop. Please help. Report below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C1BCF837-A4BD-400F-A049-A96EF1518C8B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1BCF837-A4BD-400F-A049-A96EF1518C8B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3796407106-3920024597-3547919751</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20091215000000.000000+000</Date></BIOS><HWID>6FFA3707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>52918E9FCDBEF12</Val><Hash>lkz+zfQXauNGR313R75a0H3BaFs=</Hash><Pid>81602-905-0116166-68137</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2552011
    Installation ID: 006685751672774325305205923451634666195485504083413644
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 3/1/2012 10:53:06 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:19:2012 10:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqiu5QBCMAYGBBKFyOJ8inRponBspUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      ASF!   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   PmRef  CpuPm


     

    Thursday, March 1, 2012 4:02 PM

Answers

  • Notification Reason: 0xC004F063

    This indicates that the software is not correctly reading the SLIC table in the BIOS on your motherboard.  Unfortunately, the resolution is to enter the COA product key from the COA label affixed to your computer.  Try using a magnifying glass and a strong light and see if you can recover the key.  The product key in your report is the factory installed key and cannot be used to manually activate.  When you figure out the COA key use the Change Product Key link at the bottom of the System Properties page (press WinKey + Pause/Break) to change the key and reactivate.  There is no record of which key was affixed to your computer, even the manufacturer does not record it.  If you are unable to retrieve the COA key you will need to use the manufacturer's recovery partition to restore your computer to factory condition or use the recovery dvd.  You can order a recovery dvd from Toshiba or a third party like Recovery-Disks.com.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    Thursday, March 1, 2012 5:37 PM
    Answerer

All replies

  • Notification Reason: 0xC004F063

    This indicates that the software is not correctly reading the SLIC table in the BIOS on your motherboard.  Unfortunately, the resolution is to enter the COA product key from the COA label affixed to your computer.  Try using a magnifying glass and a strong light and see if you can recover the key.  The product key in your report is the factory installed key and cannot be used to manually activate.  When you figure out the COA key use the Change Product Key link at the bottom of the System Properties page (press WinKey + Pause/Break) to change the key and reactivate.  There is no record of which key was affixed to your computer, even the manufacturer does not record it.  If you are unable to retrieve the COA key you will need to use the manufacturer's recovery partition to restore your computer to factory condition or use the recovery dvd.  You can order a recovery dvd from Toshiba or a third party like Recovery-Disks.com.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    Thursday, March 1, 2012 5:37 PM
    Answerer
  • You'll need to Contact Toshiba Support and request assistance with your product key issue.

    Carey Frisch

    Thursday, March 1, 2012 6:21 PM
    Moderator
  • Thanks for the info. But what causes this problem?? Will it happen again in the future even after restoring my system to factory settings at some point??

    Thursday, March 1, 2012 9:39 PM
  • No one can say.  It is not common.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Thursday, March 1, 2012 9:59 PM
    Answerer