locked
Dextrus 0xc004c533 RRS feed

  • Question

  • Dear Microsoft, I just got my laptop back from repair and a week later, today, windows tells me it is not genuine. i followed your instructions but MGADiag.exe says that the license is invalid. This is utter bullshit because Asus preinstalled windows vista ultimate on my laptop and i have a license sticker on the base of it.

    Output from MGADiag.exe:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {BBC110EC-7E52-4AB7-BA49-597C25190FBD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BBC110EC-7E52-4AB7-BA49-597C25190FBD}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-535130176-1584050469-2720704114</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>M51Sn               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>303    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071224000000.000000+000</Date></BIOS><HWID>D1333507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    I paid good money for this equipment and im not about to pay for my copy of windows twice. forget it.
    this IS a serious problem with windows and it needs to be rectified.

    Regards,
    Ms. Dunya Lakmas.

    • Split by Darin Smith MS Wednesday, July 23, 2008 10:05 PM do not post issues in someone else's thread
    Wednesday, July 23, 2008 12:17 PM

Answers

  •  Hello Dextrus,

      For the situation you have described, buying a new copy of Vista should not be necassary.

      Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.


      Situations such as your (where the OEM SLP key is not self-activating, as it should) is why Microsoft requires computer manufacturers to include the Certificate of Authenticity (COA) sticker with the COA SLP key.  To resolve your issue,  you just need to change out the OEM SLP (that is currently in Vista) with the COA SLP key found on the sticker on your computer.  Below are alternate steps to do this vs. the normal way of just clicking Start, right-clicking on "Computer", selecting Properties" and clicking "Change product key" (lower right hand side of the window).

     

    1) Click the Start button

    2) Type: slui.exe 3 and hit the Enter key

    3) Type in the Product key from the sticker on your computer

    4) Click the Next button.

    5) You will be asked if want to Activate, click ok

    6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7) Click the Start button

    8) Type: slui.exe 4 and hit the Enter key

    9) Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    • Marked as answer by Darin Smith MS Wednesday, July 23, 2008 11:19 PM
    • Unmarked as answer by Darin Smith MS Wednesday, July 23, 2008 11:19 PM
    • Marked as answer by Darin Smith MS Wednesday, July 23, 2008 11:19 PM
    Wednesday, July 23, 2008 10:16 PM