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    I boot up my computer, a window  opens up with windows live onecare, suddenly it tells me that there is a problem and to send a massage to microsoft, which I do, but I don't get any response from mircosoft or windows live onecare, to view the report I notice an error code, 0xe0434f4d, which I am still trying to find out what it means, have any suggestions !

     

    Tuesday, July 31, 2007 1:01 PM

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    Is this the 2.0 beta or the 1.6 released version? DId the problem just begin after OneCare has been running fine for any period of time or has this started happening after a new installation?

    If part of OneCare has crashed at boot, and then the error report is sent, you generally will not get a response. Does OneCare then start normally and fully function? Is the status of OneCare green?

    What operating system is this on and are there any other security software packages installed?

    -steve

    Tuesday, July 31, 2007 4:42 PM
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    Stephen,  I had my OneCare running fine on 3 computers on a home Windows XP network for several months.  Then last month, the program on my laptop would show the Red status light but would not open.  I would get the same error code that the other guy did.  No other security software.  Ideas?

    Wednesday, June 25, 2008 9:39 PM
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    It can mean that .Net Framework is corrupt on your PC.

    To repair .Net Framework 2.0 on XP:

    Open Control Panel

    Select Add or Remove Programs

    Locate Microsoft .Net Framework 2.0

    Select the entry and when the installer launches, select Repair.

    Reboot when it completes.

     

    Alternatively, see this KB article:

    http://support.microsoft.com/kb/306160

     

    To remove a corrupt .Net Framework install, use this tool:

    http://astebner.sts.winisp.net/Tools/dotnetfx_cleanup_tool.zip

     

    The download of .Net Framework 2.0 can be found here:

    http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

     

    To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:

    http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

     

    It can also be due to the date and time being incorrect on the PC or it can be due to a database problem within OneCare.

    Red OneCare system tray icon and error:

    "OneCare has encountered a problem and might not be protecting this PC"

     

    Check the date and time on your PC. If it is incorrect, the problem you encountered could happen.

     

    If the date and time are accurate, the permissions on the OneCare folder may need to be reset by using the following steps

     

      • Click Start->Run->Type “CMD” (In Vista, type cmd in the search box, but don't hit enter and then right click command.exe and select and “Run as Administrator”)
      • Type    CACLS "C:\Program Files\Microsoft Windows OneCare Live" /t /g administrators:f
      • Type “Y” when prompted.
      • Restart the machine

     

     

    If the above does not resolve the problem with OneCare, please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Thursday, June 26, 2008 12:25 AM
    Moderator