Answered by:
office 2007 active, but will not allow PDF add-in, and tells me office is not active

Question
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as suggested, I have run the system checks and fixed any issues. still shows product is not active. here is my information.
Diagnostic Report (1.7.0095.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
Windows Product ID: 89578-OEM-7332157-00203
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {69D294EE-A628-4029-9D97-706DDE0BED09}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Professional Plus 2007 - 101 Not Activated
Microsoft Office Professional 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-385-80004005_672A8F41-254-80004005_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{69D294EE-A628-4029-9D97-706DDE0BED09}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-3432317693-568640193-2284781386</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FZ240E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1120J7</Version><SMBIOSVersion major="2" minor="4"/><Date>20070704000000.000000+000</Date></BIOS><HWID>A6333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>40D6E1CF111DF71</Val><Hash>OIZLYPeDRovKwkF82tLf4Ny3iRY=</Hash><Pid>89446-952-5933701-65626</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>40D6E1CF111DF71</Val><Hash>OIZLYPeDRovKwkF82tLf4Ny3iRY=</Hash><Pid>81605-952-5933701-65492</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Monday, June 2, 2008 6:35 PM
Answers
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proactive1234,
Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information and steps for you to follow to attempt resolving this issue.
WINDOWS VISTA:
1) Click the START button.
2) Click ALL PROGRAMS.
3) Look at the list of your installed programs and find INTERNET EXPLORER.
4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.
5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”. This will allow IE to start with administrator privileges.6) In the new Internet Explorer session, manually type or copy this URL http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.
7) Once the /genuine web site loads in the new IE browser. Click the “VALIDATE OFFICE” button.Let me know if this has helped!
Lori MS
Friday, June 6, 2008 12:01 AM
All replies
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testMonday, June 2, 2008 7:43 PM
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proactive1234,
Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information and steps for you to follow to attempt resolving this issue.
WINDOWS VISTA:
1) Click the START button.
2) Click ALL PROGRAMS.
3) Look at the list of your installed programs and find INTERNET EXPLORER.
4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.
5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”. This will allow IE to start with administrator privileges.6) In the new Internet Explorer session, manually type or copy this URL http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.
7) Once the /genuine web site loads in the new IE browser. Click the “VALIDATE OFFICE” button.Let me know if this has helped!
Lori MS
Friday, June 6, 2008 12:01 AM -
You can call Microsoft Activation Center to manually re-activate Office.
Microsoft Activation Center can be reached at 888-571-2048 (toll-free) or 716-871-2929.
For detailed information, please refer to the following Knowledge Base article:
Title: Activation and registration of a Microsoft product
Link: http://support.microsoft.com/default.aspx?scid=kb;en-us;326851
Tuesday, June 10, 2008 9:12 AM