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Windows Activation Technologies - Windows 7 not running genuine, error 0x004fe21 RRS feed

  • Question

  • Hi,

    I installed upgrade from Vista to Windows 7 Home Premium a long time ago and everything was fine. A couple of months ago I started receiving this error message which means I can no longer update. I have re-entered the product key which was accepted however the error message remains. I tried going to the validation website and again the only option was to purchase a new version. Diagnostic report below as requested, please review and advise what I can do to correct this. thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XBC39-9QCD9-YFKMT
    Windows Product Key Hash: Rzn82Q+tAjJEfP0VEhS+YwrTVoY=
    Windows Product ID: 00359-030-5584346-85049
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F8BCD0C0-1AD7-4573-B744-7FAA86EB8CD3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F8BCD0C0-1AD7-4573-B744-7FAA86EB8CD3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YFKMT</PKey><PID>00359-030-5584346-85049</PID><PIDType>5</PIDType><SID>S-1-5-21-682003330-2000478354-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXG061                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20070627000000.000000+000</Date></BIOS><HWID>FB483007018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-558434-01-1033-7601.0000-1562012
    Installation ID: 017896203341811683596895815151453693580642056206552324
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YFKMT
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 16/06/2012 1:40:34 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 6:13:2012 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAEABQABAAEAAAACAAAAAQABAAEAJJRgP4q06k7YNZ4PLG3ANR5cJrUsr71+4N4qhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M07    
      FACP DELL   M07    
      HPET DELL   M07    
      BOOT DELL   M07    
      MCFG DELL   M07    
      SLIC DELL   M07    
      OSFR DELL   M07    
      SSDT PmRef CpuPm


    Saturday, June 16, 2012 4:00 AM

Answers

  • Hi Colin,

    Thank you for your reply. I checked the link you provided however it took me to a HP website to update the driver. Since my computer is a Dell, I did a general google search and updated the suggested driver(s) direct from the Intel website. After one restart my updates started to install and after another restart my computer is like new. 

    Thanks so much for your assistance, I couldn't believe the fix was so simple. I should have contacted this forum earlier.



    Israel Stewart

    Saturday, June 16, 2012 8:51 AM
  • Try validating at this page:

    http://www.microsoft.com/genuine/validate/

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    • Marked as answer by Izzywizzy Monday, June 18, 2012 9:52 AM
    Sunday, June 17, 2012 3:56 PM
    Answerer

All replies

  • The mismatches suggest that you need to reinstall the Intel Rapid Storage Drivers.  This can be caused by a recent update.

    Download the Intel Rapid Storage Drivers from here:
     
    http://bit.ly/xmcovN
     
     You’ll need the set for the x64 (64-bit) platform on Win7.
     
    Once complete, please reboot twice, then post another MGADiag report.
     
    Good Luck!


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, June 16, 2012 4:27 AM
    Answerer
  • Hi Colin,

    Thank you for your reply. I checked the link you provided however it took me to a HP website to update the driver. Since my computer is a Dell, I did a general google search and updated the suggested driver(s) direct from the Intel website. After one restart my updates started to install and after another restart my computer is like new. 

    Thanks so much for your assistance, I couldn't believe the fix was so simple. I should have contacted this forum earlier.



    Israel Stewart

    Saturday, June 16, 2012 8:51 AM
  • "Izzywizzy" wrote in message news:de4dceb6-7f8e-4b88-952c-da29f4190de5...

    Hi Colin,

    Thank you for your reply. I checked the link you provided however it took me to a HP website to update the driver. Since my computer is a Dell, I did a general google search and updated the suggested driver(s) direct from the Intel website. After one restart my updates started to install and after another restart my computer is like new.

    Thanks so much for your assistance, I couldn't believe the fix was so simple. I should have contacted this forum earlier.

     


    Israel Stewart

     
    Please post a new MGADiag report so that we can confirm the cure :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 16, 2012 9:25 AM
    Moderator
  • The drivers are used by most manufacturer's so the fact you have a Dell makes no difference.  Many drivers are that way.  Glad it is fixed now.  Post a new report.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, June 16, 2012 1:51 PM
    Answerer
  • Hi there,

    My excitement was premature, restarted this morning and the same error has appeared. New report below for your reference.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XBC39-9QCD9-YFKMT
    Windows Product Key Hash: Rzn82Q+tAjJEfP0VEhS+YwrTVoY=
    Windows Product ID: 00359-030-5584346-85049
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F8BCD0C0-1AD7-4573-B744-7FAA86EB8CD3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F8BCD0C0-1AD7-4573-B744-7FAA86EB8CD3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YFKMT</PKey><PID>00359-030-5584346-85049</PID><PIDType>5</PIDType><SID>S-1-5-21-682003330-2000478354-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXG061                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20070627000000.000000+000</Date></BIOS><HWID>FB483007018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-558434-01-1033-7601.0000-1562012
    Installation ID: 017896203341811683596895815151453693580642056206552324
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YFKMT
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 17/06/2012 4:21:20 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:16:2012 13:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABQABAAEAAAACAAAAAgABAAEAJJRgP4q06k7YNZ4PLG3ANR5cJrUsr71+4N7KRyqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M07    
      FACP DELL   M07    
      HPET DELL   M07    
      BOOT DELL   M07    
      MCFG DELL   M07    
      SLIC DELL   M07    
      OSFR DELL   M07    
      SSDT PmRef CpuPm

     

    Israel Stewart

    Sunday, June 17, 2012 6:26 AM
  • Try validating at this page:

    http://www.microsoft.com/genuine/validate/

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    • Marked as answer by Izzywizzy Monday, June 18, 2012 9:52 AM
    Sunday, June 17, 2012 3:56 PM
    Answerer
  • Great! seems to work now, appreciate your assistance.

    Israel Stewart

    Monday, June 18, 2012 9:52 AM
  • You're welcome.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Monday, June 18, 2012 12:46 PM
    Answerer