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Validation hell... RRS feed

  • Question

  • Hi, having no luck validating windows, although I'm sure I've done it before just fine. Can't think of anything I've changed either. The report from the GD tool is pased below.

     

    1. It's Windows XP Home Edition

    2. I have no idea about black lettering. It came installed with the computer, and I may have misplaced any documents.

    3. See 2.

    4. OK, no product key posted.

    5. I initially came across this problem while looking to see if my version of Outlook was up to date. I was guided to the Microsoft Update site, and then starting having all these problems validating. Tried the ActiveX and alternative methods, with no success. When prompted, following failure of the alternate validation method, I've run the diagnostics program but it seems to stall on the Windows validation ActiveX loaded box. It doesn't say "failed" just "checking" but that never changes.

     

    Here is the GD report:

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {DF7A5A6C-FD6A-47DA-AE7D-3B784E6C6D68}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DF7A5A6C-FD6A-47DA-AE7D-3B784E6C6D68}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2248747194-206036503-4268582195</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 700m      </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="31"/><Date>20050518000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>47F33B07018400D2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron 700M</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>52699611508F722</Val><Hash>lyOXbaQ30mrzyJDzI/4w92O84EU=</Hash><Pid>73102-OEM-5691322-32102</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

     

     

     

    Wednesday, November 7, 2007 7:06 PM

Answers

  • Ben,

     

    Please try and install WGA ActiveX manually. Please let us know if this solves the problem you are experiencing.  Please follow the steps below:

     

    1.       Click the Start button, then click “Run”

    2.       Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.       Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.       Click the Start button, then click “Run”

    5.       Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.       Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.       Click the Start button, then click “Run”

    8.       Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.       You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

    Thank you,

     

    Stephen Holm, MS

     

    Wednesday, November 7, 2007 7:29 PM