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Refusal to accept Activation RRS feed

  • Question

  • Office XP Pro w/Publisher 2002
    From the Diagnostic Report below, can anyone tell me what is going on. I keep getting a 'Non-activated' message from Word but, when I try to Activate it tells me that the product is already activated.  One Microsoft suggestion was to activate via Firefox ("You'll only have to do this once") so I did & it only worked until the next time that I booted up.
    After the last time I got the 'Not Activated' message a number of my Outlook Explorer folders disappeared, I don't know if there is a connection.
    Thanks.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KKGJR-Y3YPG-Q7B68
    Windows Product Key Hash: nABVqFT7hrJTepfTz4bwC2iDPLA=
    Windows Product ID: 55274-OEM-2213947-95419
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {32639307-63A8-48BF-B0E0-DA40DCAD4B2E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{32639307-63A8-48BF-B0E0-DA40DCAD4B2E}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q7B68</PKey><PID>55274-OEM-2213947-95419</PID><PIDType>3</PIDType><SID>S-1-5-21-1214440339-1897051121-839522115</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V333 ACPI BIOS Revision 1005</Version><SMBIOSVersion major="2" minor="3"/><Date>20020314000000.000000+000</Date></BIOS><HWID>A8B9353701842059</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>46056936C709BC0</Val><Hash>nnB5I4YzgHib4RCR2gO70zhg4FM=</Hash><Pid>54186-OEM-1790963-59616</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>BC6AC246CDACF40</Val><Hash>88olEk0zHKhUiTFrMjTOCzXGy4g=</Hash><Pid>54197-OEM-1691317-39616</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 15310:ASUSTeK Computer Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Tuesday, January 12, 2010 1:09 AM

Answers

  • Hello Johnthebaffled,

    The symptoms you are experiencing (Office cannot decide if it is activated or not; and, a longtime installation of Office XP or 2003 all of a sudden becomes nongenuine) are indicative of the Office license file becoming damaged or corrupted.

    Please work thru the Methods in this MS KB article to correct the problem:  http://support.microsoft.com/kb/903275.  Most people tell us that after checking Method 1, running the FixIt in Method 2 takes care of the issue.

    After running the FixIt, restart the computer.  Then open an Office program such as Word 2002, whereupon you should see the Activation Wizard.  Activate Office online normally.  Restart once more.  Then, keeping Office programs closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button, and Office should validate normally.

    Finally, open several Office programs to ensure that you do not see any nongenuine software notices.

    Post back to let us know if this worked for you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, January 19, 2010 9:43 PM
    Tuesday, January 12, 2010 1:51 AM