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Multiple Problems with Vista RRS feed

  • Question

  • I have been experiencing many problems over the last few days.  Two days ago I was experiencing a pop-up that told me that there was a Microsoft Visual C++ runtime error that pointed to the program C:/windows/system32.spolsv.exe   I have no idea what this is, but other people seem to have problems similar to mine when they are running specific programs.  I, however, will receive this message without any open programs.  I tried restoring to before the last Windows Update and it worked for a day, but today it all came back.  I tried restoring again and now I don't get past the boot-up before I get an error message that tells me that there was an unauthorized change to windows that will lead to limited functionality.  It provides a link to validate Windows as genuine, but I keep failing this test.  After the failure, I have been given instructions to follow that includes clicking the Start button.  I have NO STARRT BUTTON...   I am locked out of everything except for IE.  Please Help... 

     

    Thanks,

     

    -biz

    Saturday, October 13, 2007 7:03 PM

Answers

  • Hi bizzie094,

     

      First off, how is the file (seen in the runtime error) spelled? spolsv.exe or spoolsv.exe

     

    The reason I ask is because:

    spoolsv.exe: When I do a search for this file at support.microsoft.com, I find a number of help docs, do this does appear to be a proper file although I have seen sites that state there is a worm that uses the same name.

     

    spolsv.exe: When I do a search for this file at support.microsoft.com, the only doc I find is http://support.microsoft.com/kb/258801/en-us "How to eliminate a computer virus". So I assume this is not a good file and may be the cause of the Reduced Functioaltity. If this is the spelling the file in the runtime error, I would suggest either trying to follow the support doc on How to eliminate a computer virus, contacting Vista support at support.microsoft.com or consider reinstalling Vista.

     

      If the spelling is with 2 "O's" please download and run the Genuine Diagnostics tool. To do this in Reduced Functioaltity mode, in Internet Explorer or Firefox browser, type http://go.microsoft.com/fwlink/?linkid=52012 in the address field and hit enter. When the dialog comes up asking to "Save" or "Run", click "Run". Next Click 'Continue" then the Windows tab, click the "Copy" button. Next, type http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=2266299&SiteID=25 into the browser address field. This will bring you back to this forum thread. Click the "reply" button than paste the report into the post. This should give me enough information to be able to suggest a resolution to your issue.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Wednesday, October 17, 2007 10:55 PM

All replies

  • Hi bizzie094,

     

      First off, how is the file (seen in the runtime error) spelled? spolsv.exe or spoolsv.exe

     

    The reason I ask is because:

    spoolsv.exe: When I do a search for this file at support.microsoft.com, I find a number of help docs, do this does appear to be a proper file although I have seen sites that state there is a worm that uses the same name.

     

    spolsv.exe: When I do a search for this file at support.microsoft.com, the only doc I find is http://support.microsoft.com/kb/258801/en-us "How to eliminate a computer virus". So I assume this is not a good file and may be the cause of the Reduced Functioaltity. If this is the spelling the file in the runtime error, I would suggest either trying to follow the support doc on How to eliminate a computer virus, contacting Vista support at support.microsoft.com or consider reinstalling Vista.

     

      If the spelling is with 2 "O's" please download and run the Genuine Diagnostics tool. To do this in Reduced Functioaltity mode, in Internet Explorer or Firefox browser, type http://go.microsoft.com/fwlink/?linkid=52012 in the address field and hit enter. When the dialog comes up asking to "Save" or "Run", click "Run". Next Click 'Continue" then the Windows tab, click the "Copy" button. Next, type http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=2266299&SiteID=25 into the browser address field. This will bring you back to this forum thread. Click the "reply" button than paste the report into the post. This should give me enough information to be able to suggest a resolution to your issue.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Wednesday, October 17, 2007 10:55 PM
  • I am having problems with Vista.  Several pc games we enjoy playing on our computer no longer work.  Online games continue to work but we recieve multiple and differing errors each time we attempt to run any game that has been downloaded to our pc reguardless of size and including games specifically for Vista systems.  Can anyone help us?  Some errors say things like "DRM activator not working" others say things I've never even heard of.  I can't find too much information by googling the terms either.  We have also tried reseting to a date before the problems began but with no success.  Please help.  We really want to be able to enjoy our computer as we did a few weeks ago, before the problems.

     

    Thursday, November 22, 2007 3:17 PM
  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-DQK4W
    Windows Product Key Hash: tJvVjomAfQ2q7JlAgAyUkiqurc0=
    Windows Product ID: 55041-038-4775955-71304
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.0.6000.2.00010100.0.0.004
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5DCA600D-DC47-41FC-A6B8-375DE8F4910F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Enterprise
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2999-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_7E90FEE8-198-80004005_025D1FF3-282-80041013_025D1FF3-170-80041013_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_3E121E02-409-80004005_3E121E02-300-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5DCA600D-DC47-41FC-A6B8-375DE8F4910F}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-038-4775955-71304</PID><PIDType>6</PIDType><SID>S-1-5-21-1715567821-1547161642-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600i              </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20040220000000.000000+000</Date></BIOS><HWID>9D6D366F01848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>84991EB23CD5500</Val><Hash>aX8g6/NSkHKtyl1TdGpAujUQFLM=</Hash><Pid>72085-640-0702462-55965</Pid><PidType>14</PidType></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>BF3AC82A5D755F3</Val><Hash>k3LSI5K2V2C3ylByldnD7thcU3w=</Hash><Pid>72079-761-6469145-55123</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>60C2D6EDA792D86</Val><Hash>m/k/topvbG7OHD9N06xegjzL0jw=</Hash><Pid>89388-707-8843595-65196</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Sunday, December 2, 2007 6:22 AM
  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FB6B5F82-B72C-4E92-BC87-AE21794B173B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FB6B5F82-B72C-4E92-BC87-AE21794B173B}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-544791665-16765592-3678936851</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GC673AA-ABA m8100n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.09 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070503000000.000000+000</Date></BIOS><HWID>75303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65057</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, April 18, 2008 9:54 PM
  • I have the same error message, it is C:\windows\system32\spolsv.exe with only one o.  It only causes my webbrowser to shutdown, otherwise I have full funcionality.  I am running Windows Vista Pro, with norton antivirus (always live updated) and webroot spysweeper.

     

    Is there any follow up on this problem?  It says there is a compatability error.  Would the entire error code be helpful??

    Monday, May 5, 2008 3:31 AM