Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Split Post RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
     

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {DEC94059-4E47-48C5-9A5F-B0E5E0F7C7CB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: M:20081118125722225-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18051]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18023]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6001.18062]
    File Mismatch: C:\Windows\system32\wininet.dll[7.0.6001.18148]
    File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6001.18148]
    File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6001.18148]
    File Mismatch: C:\Windows\system32\propsys.dll[7.0.6001.16503]
    File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6001.18148]
    File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6001.18148]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6001.18049]
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DEC94059-4E47-48C5-9A5F-B0E5E0F7C7CB}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1580763931-1945438565-2524852511</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KJ299AA-ABA a6414f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20080415000000.000000+000</Date></BIOS><HWID>2D303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAPULAAAAAAAAYWECAOigZpvLJdPWRkXJAdArSr9MLECc5R83cvYPeMw2P0X8ORynQGN0WDNqh+6gMID+f6qku22zVLCxKc0wYF+gwhNu+IeQRxhCs7OCF+NgAdyCLojRM5fDTsM8rBKpGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR700BeYdi5UqK8Ce5F2YRTEM9PN3MXtCtbOqphU++LYllJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMNj9F/Dkcp0BjdFgzaofuoGj81jcddQ4VszES50+HoqagqE1Fl4YYLNZtt9ZheEJwAcSfAySCkEg4hWqolcUSGNuzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6HCYVy+Af0rpUT5pEUleqDz/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zKd1+P1OOqQAXitqGibv74KQbmTmydXolLs7HOc6SgxmX6DCE274h5BHGEKzs4IX4w2t2uLMES7CfSQoGufsnfUYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTQF5h2LlSorwJ7kXZhFMQz083cxe0K1s6qmFT74tiWUkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMyndfj9TjqkAF4rahom7++CAImWMgwqDkYDU86mLJjsNKCoTUWXhhgs1m231mF4QnABxJ8DJIKQSDiFaqiVxRIY27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3ocJhXL4B/SulRPmkRSV6oPP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMq9xMHV2iSlPgXOUGx55JY1TG86k/yFdN5kHPndeqM0RfoMITbviHkEcYQrOzghfjeEqi8T0sUgWnDddgsGPOPxg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9NAXmHYuVKivAnuRdmEUxDPTzdzF7QrWzqqYVPvi2JZSTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zKvcTB1dokpT4FzlBseeSWOFHtRbkJsFf6SS5dO2Jt5ioKhNRZeGGCzWbbfWYXhCcDwTSzwthELxM7YQvqOZnXjbs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjehwmFcvgH9K6VE+aRFJXqg8/0pKO7+32+70tdSCd5k7wVjgATrjNuipHgLbBl2kxC7xWNu8WOgNnmTiaHmb66REzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMxmEXUinhHEZw9UhtzIYtFB8k5G3sos9wCbPksXEk0Wb1+gwhNu+IeQRxhCs7OCF+OZ3D4uWwEyc1vd1MUNt3UJGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR700BeYdi5UqK8Ce5F2YRTEM9PN3MXtCtbOqphU++LYllJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMZhF1Ip4RxGcPVIbcyGLRQUKNIbzFBG0/qIOmhHzxnQSgqE1Fl4YYLNZtt9ZheEJwkqIQxJdfvdh4mh5wLMD/4tuzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6HCYVy+Af0rpUT5pEUleqDz/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zIpj1qxhOQT/DXqep0gYryKiQMBLdIQaCD7ultpPa7exX6DCE274h5BHGEKzs4IX46aAvDlBW68jAtWKLA/PSKsYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTQF5h2LlSorwJ7kXZhFMQz083cxe0K1s6qmFT74tiWUkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMyKY9asYTkE/w16nqdIGK8iSs1YRZpXsTII1Uj8+US76KCoTUWXhhgs1m231mF4QnBbt2seag4ZOmLGLIn1B48o27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3ocJhXL4B/SulRPmkRSV6oPP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jM4wfQfbD2LuFkzNVojUAhAnSzBL4mgYeKxsuJUT/D8FBfoMITbviHkEcYQrOzghfjpXyDUGl6U25+PQADLDeroBg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9NAXmHYuVKivAnuRdmEUxDPTzdzF7QrWzqqYVPvi2JZSTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zOMH0H2w9i7hZMzVaI1AIQIaQLr6SOVF+Gp8iE0VzHQdoKhNRZeGGCzWbbfWYXhCcJjXWTpBdP0c5yFlt/ludl/bs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjehwmFcvgH9K6VE+aRFJXqg8/0pKO7+32+70tdSCd5k7wVjgATrjNuipHgLbBl2kxC7xWNu8WOgNnmTiaHmb66REzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMyZMiIShWE8wl7jrdOubBP0J4SYU/UHPuFPbwe40XpLrF+gwhNu+IeQRxhCs7OCF+PexGj4gPZaSIJGXpxEl99hGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR700BeYdi5UqK8Ce5F2YRTEM9PN3MXtCtbOqphU++LYllJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMmTIiEoVhPMJe463TrmwT9DZGewX9VNO6SiknYaFyjeWgqE1Fl4YYLNZtt9ZheEJwGzBKPY4eH6oLU54BAB8Sbtuzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6HCYVy+Af0rpUT5pEUleqDz/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zCjiMWT1jbPeM8V/F1kGUKVb2FffxKyEo3OiC4OezdjfX6DCE274h5BHGEKzs4IX4wpunyn9GU08jX6Pd48nimYYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTQF5h2LlSorwJ7kXZhFMQz083cxe0K1s6qmFT74tiWUkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMwo4jFk9Y2z3jPFfxdZBlClRdwoDRvzfaiRyrNDb9WAoqCoTUWXhhgs1m231mF4QnAoR6gg+bHKlIVSV4P71NMq27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3ocJhXL4B/SulRPmkRSV6oPP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMRf04oFdUNF58jfmk7uGyHCJpOBoLkixJOx3M9SuMYAJfoMITbviHkEcYQrOzghfj9weIYVZREV0DsuKmpX3Ighg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9NAXmHYuVKivAnuRdmEUxDPTzdzF7QrWzqqYVPvi2JZSTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zEX9OKBXVDRefI35pO7hshxeNF6OIM0PKweihXEEN+LdoKhNRZeGGCzWbbfWYXhCcGZevcmZZtCFmWfSHE1YY8jbs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjehwmFcvgH9K6VE+aRFJXqg8/0pKO7+32+70tdSCd5k7wVjgATrjNuipHgLbBl2kxC7xWNu8WOgNnmTiaHmb66REzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMy6yDzgq1Z8eVysfiwDxV8PO+wLBKrN6wo2BUA5BEiDi1+gwhNu+IeQRxhCs7OCF+OhwANlSglDxTAPmeT+F5UMGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlE7oPk/SPeaYoTWCOSbwhb0nMat38/Ij8WvwlN0LR700BeYdi5UqK8Ce5F2YRTEM9PN3MXtCtbOqphU++LYllJM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMusg84KtWfHlcrH4sA8VfD7TKJ6N8QdZAk2NsIASIr0SgqE1Fl4YYLNZtt9ZheEJwcgF328b7Edbe0XdV/CgH3duzii1kzd/8Rcp4Jg92n1kHeQVrrfrw9xajpB+asGN6HCYVy+Af0rpUT5pEUleqDz/Sko7v7fb7vS11IJ3mTvBWOABOuM26KkeAtsGXaTELvFY27xY6A2eZOJoeZvrpETOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zGupHZ9VZklSz85OAudBf1O7V54Twqf9K4UulxFch/ZGX6DCE274h5BHGEKzs4IX4/lh6pDEosYsuiUy06TUVMoYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUTug+T9I95pihNYI5JvCFvScxq3fz8iPxa/CU3QtHvTQF5h2LlSorwJ7kXZhFMQz083cxe0K1s6qmFT74tiWUkzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMxrqR2fVWZJUs/OTgLnQX9TFniDlNRsdEiNlG8HcaNJc6CoTUWXhhgs1m231mF4QnDxlpOdxFckxLciwHXH5Jd527OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3ocJhXL4B/SulRPmkRSV6oPP9KSju/t9vu9LXUgneZO8FY4AE64zboqR4C2wZdpMQu8VjbvFjoDZ5k4mh5m+ukRM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMHBLuOE+O+uFgM6pcx89cUHRiQ7QJx0Bx9ZBdHn+yPKdfoMITbviHkEcYQrOzghfjK2mlXckO1ra0HAPbeUESuRg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJRO6D5P0j3mmKE1gjkm8IW9JzGrd/PyI/Fr8JTdC0e9NAXmHYuVKivAnuRdmEUxDPTzdzF7QrWzqqYVPvi2JZSTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zBwS7jhPjvrhYDOqXMfPXFBafKIDENavOW47Zxay9IaSoKhNRZeGGCzWbbfWYXhCcF0ozgqdx7UVlMxxJ4RduaLbs4otZM3f/EXKeCYPdp9ZB3kFa6368PcWo6QfmrBjehwmFcvgH9K6VE+aRFJXqg8/0pKO7+32+70tdSCd5k7

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAeqhyhpyuFKvE15IAvoRKhPL0ynIQ1qxWTcQm6Q==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC


     

    • Merged by Stephen Holm Tuesday, November 18, 2008 11:12 PM Keep same problems to only one thread. Thank you.
    • Split by Stephen Holm Wednesday, November 19, 2008 12:17 AM split post
    Tuesday, November 18, 2008 8:13 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Wildon Dana,

    Your options are to either reinstall Vista or contact Windows Vista support below:

    http://support.microsoft.com


    Contact the manufacturer of your computer and ask them how to reimage your computer. Also ask them how to back up your data first.

     

     

    Take care,

    Stephen Holm, MS

    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 19, 2008 1:20 AM
    Wednesday, November 19, 2008 1:18 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Wilson Dana,

    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Windows Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the MGADT report is indicating that ALL your Critical Windows Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashes (fingerprints) for all the Critical Windows Vista System files. One of the things that Windows Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Windows Vista would flag itself as Non-Genuine (as it has done, in your case).  

    I highly recommend that you repair Windows Vista using System Restore: 

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. Click on Classic View located on the left hand side of the Control panel window
    4. Double-click Backup and Restore Center
    5. On the left hand side of the window, click Repair Windows using System Restore
    6. Put a check in the box that says Show restore points older than 5 day

    7. Select Choose Different Restore Point and select the restore point that corresponds to a date before you first experienced the issue.
    8. Click the Next button.
    9. Reboot back into Normal mode
    10. Run the MGADT again and paste the results into Notepad or Word doc and scroll down to the "File Scan Data-->" line.

    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the                           past.
    11b)     If there are No Mismatched files listed, then your Windows Vista should report as Genuine.

    If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Windows Vista support below:

    http://support.microsoft.com


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, November 18, 2008 9:25 PM
    Tuesday, November 18, 2008 9:23 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I have been to the control panel but there is no classic view.....
    Tuesday, November 18, 2008 10:10 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    It is located on the left hand side of the screen after you click on the control pannel from the start button.


    Stephen Holm, MS
    WGA Forum manager
    Stephen Holm
    Tuesday, November 18, 2008 10:43 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I have been there many times and it is not there......I cannot open my regular control panel either through the start button......
    Tuesday, November 18, 2008 10:58 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I have been able to access system restore through the help and support tab but the create a system restore point only goes back a day or so....I have never seen a place to checkmark show restore past five days.....thanks
    Tuesday, November 18, 2008 11:05 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I have ended up someone elses forum, I think......
    Tuesday, November 18, 2008 11:40 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    :-) You have. 
    Stephen Holm
    Wednesday, November 19, 2008 12:16 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    any suggestions what to do next?
    Wednesday, November 19, 2008 1:09 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Wildon Dana,

    Your options are to either reinstall Vista or contact Windows Vista support below:

    http://support.microsoft.com


    Contact the manufacturer of your computer and ask them how to reimage your computer. Also ask them how to back up your data first.

     

     

    Take care,

    Stephen Holm, MS

    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 19, 2008 1:20 AM
    Wednesday, November 19, 2008 1:18 AM