locked
Server-side sync of outgoing email from Outlook to MS CRM RRS feed

  • Question

  • Yes, it can be a stupid question but I cannot validate it as I don't have access to Exchange server.

    If I configured Server-Side synchronization in CRM side & then I send email to one of the Contact's email id from Outlook which has doesn't have CRM outlook client installed then would be the outgoing email create an email activity/Sync email in CRM?

    I think incoming emails will get synced with CRM server & create email activities as it's server-side synchronization but I really have a doubt on what will happen to outgoing email from Outlook. 

    I think in Dynamics CRM 365 it can be done either by using Outlook app or only SSS but I am not sure about this.

    I think it will be bi-directional sync only when we send email from CRM then only Exchange server will start tracking it & based on incoming & outgoing emails keep creating Email Activities.

    I am using Dynamics CRM 2013

    Thanks



    • Edited by DeepakCRM Tuesday, January 10, 2017 6:04 AM
    Tuesday, January 10, 2017 5:50 AM