locked
Cannot renew, won't take cc info. RRS feed

  • Question

  • I'm having trouble renewing my subscription to ONECARE, it won't take my credit card info.  It clears the card # when I submit and tells me to fill out missing #'s etc....when I just did....over and over.

    Friday, November 7, 2008 4:07 AM

Answers

  • Many people have reported that the credit card information fields do not accept any characters other than letters and numbers. This could be as simple as dashes in the phone number or punctuation in address fields. Verify that you have not entered anything other than letters and numbers in the credit card form. If that continues to be a problem, contact support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

    -steve

     

     

    Friday, November 7, 2008 3:57 PM
    Moderator

All replies

  • Many people have reported that the credit card information fields do not accept any characters other than letters and numbers. This could be as simple as dashes in the phone number or punctuation in address fields. Verify that you have not entered anything other than letters and numbers in the credit card form. If that continues to be a problem, contact support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

    -steve

     

     

    Friday, November 7, 2008 3:57 PM
    Moderator
  • That seemed to take care of the problem...renewal is on the way.  Thanks a lot.

     

    Saturday, November 8, 2008 12:21 AM
  • Thanks for confirming!

    -steve

     

    Saturday, November 8, 2008 3:08 AM
    Moderator