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Activation status not available; thinks W7 is not legit RRS feed

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    This computer was bought with Vista preinstalled with the free W7 upgrade disc when W7 came out. There has been no problems with authenticity until yesterday.

     

     

    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc000009c
Windows Product Key: *****-*****-7T948-YJHMM-XH2HX
Windows Product Key Hash: 5/5HsDeLq2FntA48jctc+Xlvc8Q=
Windows Product ID: 00359-OEM-8882207-44607
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AE29D41C-2BB1-4FD8-AC21-A0AAA4DA950C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AE29D41C-2BB1-4FD8-AC21-A0AAA4DA950C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XH2HX</PKey><PID>00359-OEM-8882207-44607</PID><PIDType>3</PIDType><SID>S-1-5-21-4286235604-2890395836-1095245808</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NP238AA-A2L e9107c</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090428000000.000000+000</Date></BIOS><HWID>D91A3807018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65926</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC000009C' to display the error text.
Error: 0xC000009C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAQADAAAAAgABAAEAln2sBY5IksOENOIwGBeN75qIEJizLE79yO9MWA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
 ACPI Table Name	OEMID Value	OEMTableID Value
 APIC			HPQOEM		SLIC-CPC
 FACP			HPQOEM		SLIC-CPC
 HPET			HPQOEM		SLIC-CPC
 MCFG			HPQOEM		SLIC-CPC
 OEMB			HPQOEM		SLIC-CPC
 GSCI			HPQOEM		SLIC-CPC
 SLIC			HPQOEM		SLIC-CPC
 SSDT			HPQOEM		SLIC-CPC

     


    Tuesday, May 31, 2011 7:17 PM

Answers

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    "kyrasantae" wrote in message news:6f02062d-006f-4b52-bd05-698a1bfe60e7...

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC000009C' to display the error text.
    Error: 0xC000009C


    Click the Start Orb & type cmd.exe into the search menu.

    Right click it & run as administrator.

    Type the following command: sfc /scannow & hit enter.

    Wait for the process to finish. When it's done, reboot the system & Validate Online using Internet Explorer.


    I left the online validation page running overnight and it's stuck on 'in process' with the green donut.

    OK - I assume you've killed that by now?
    Try a disk check - the error in your report seems to indicate a possible problem with the filesystem.
     
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK   C:   /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)
     
    run another MGADiag report, and post the result.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, June 1, 2011 9:15 PM
    • Marked as answer by kyrasantae Wednesday, June 1, 2011 10:59 PM
    Wednesday, June 1, 2011 4:02 PM
    Moderator

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    Depending on how you came by Office, it may not be valid on this computer.  It is a volume license version.

    Microsoft Office Enterprise 2007 - 100 Genuine

    What message are you seeing on your desktop?

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, May 31, 2011 9:27 PM
    Answerer
  • Question
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    Normally nothing out of the ordinary shows on the desktop (which is probably why I haven't noticed it until yesterday), but in the last couple of days "This copy of Windows is not genuine" has been showing up periodically (after the computer has been on for a little while).
    Wednesday, June 1, 2011 2:11 AM
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    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC000009C' to display the error text.
    Error: 0xC000009C


    Click the Start Orb & type cmd.exe into the search menu.

    Right click it & run as administrator.

    Type the following command: sfc /scannow & hit enter.

    Wait for the process to finish. When it's done, reboot the system & Validate Online using Internet Explorer.


    Wednesday, June 1, 2011 4:57 AM
  • Question
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    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC000009C' to display the error text.
    Error: 0xC000009C


    Click the Start Orb & type cmd.exe into the search menu.

    Right click it & run as administrator.

    Type the following command: sfc /scannow & hit enter.

    Wait for the process to finish. When it's done, reboot the system & Validate Online using Internet Explorer.


    I left the online validation page running overnight and it's stuck on 'in process' with the green donut.
    Wednesday, June 1, 2011 3:54 PM
  • Question
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    "kyrasantae" wrote in message news:6f02062d-006f-4b52-bd05-698a1bfe60e7...

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC000009C' to display the error text.
    Error: 0xC000009C


    Click the Start Orb & type cmd.exe into the search menu.

    Right click it & run as administrator.

    Type the following command: sfc /scannow & hit enter.

    Wait for the process to finish. When it's done, reboot the system & Validate Online using Internet Explorer.


    I left the online validation page running overnight and it's stuck on 'in process' with the green donut.

    OK - I assume you've killed that by now?
    Try a disk check - the error in your report seems to indicate a possible problem with the filesystem.
     
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK   C:   /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)
     
    run another MGADiag report, and post the result.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, June 1, 2011 9:15 PM
    • Marked as answer by kyrasantae Wednesday, June 1, 2011 10:59 PM
    Wednesday, June 1, 2011 4:02 PM
    Moderator
  • Question
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    Things seem to be looking good now. It asked me to activate and it was successful.

     

    Thank you all very much!

     

    (The below is from before I hit the activation.)

    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7T948-YJHMM-XH2HX
Windows Product Key Hash: 5/5HsDeLq2FntA48jctc+Xlvc8Q=
Windows Product ID: 00359-OEM-8882207-44607
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AE29D41C-2BB1-4FD8-AC21-A0AAA4DA950C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AE29D41C-2BB1-4FD8-AC21-A0AAA4DA950C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XH2HX</PKey><PID>00359-OEM-8882207-44607</PID><PIDType>3</PIDType><SID>S-1-5-21-4286235604-2890395836-1095245808</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NP238AA-A2L e9107c</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090428000000.000000+000</Date></BIOS><HWID>D91A3807018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65926</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-822-044607-02-4105-7601.0000-1522011
Installation ID: 009210202362042634420023462960195966333786934582559736
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XH2HX
License Status: Initial grace period
Time remaining: 42960 minute(s) (29 day(s))
Remaining Windows rearm count: 5
Trusted time: 01/06/2011 16:55:44

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:1:2011 13:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAQADAAAAAgABAAEAln2sBY5IksOENOIwGBeN75qIEJizLE79yO9MWA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
 ACPI Table Name	OEMID Value	OEMTableID Value
 APIC			HPQOEM		SLIC-CPC
 FACP			HPQOEM		SLIC-CPC
 HPET			HPQOEM		SLIC-CPC
 MCFG			HPQOEM		SLIC-CPC
 OEMB			HPQOEM		SLIC-CPC
 GSCI			HPQOEM		SLIC-CPC
 SLIC			HPQOEM		SLIC-CPC
 SSDT			HPQOEM		SLIC-CPC

     



    Wednesday, June 1, 2011 10:58 PM
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    "kyrasantae" wrote in message news:d3d268c9-c7e6-41b4-902f-5023a946c6e4...

    Things seem to be looking good now. It asked me to activate and it was successful.

     

    Thank you all very much!

     

    (The below is from before I hit the activation.)

    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7T948-YJHMM-XH2HX
Windows Product Key Hash: 5/5HsDeLq2FntA48jctc+Xlvc8Q=
Windows Product ID: 00359-OEM-8882207-44607
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Partial Product Key: XH2HX
License Status: Initial grace period
Time remaining: 42960 minute(s) (29 day(s))
Remaining Windows rearm count: 5
Trusted time: 01/06/2011 16:55:44



    Activation was obviously NOT successful!
    I'd try rebuilding the Licensing Store - it may have been corrupted as a result of the disk problem.
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
        
        Run MGADiag again, and post the report
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 1, 2011 11:08 PM
    Moderator
  • Question
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    I'm pretty sure it's actually fine now - I ran that MGADiag log BEFORE I noticed that the 'activate Windows now' link was available again on the system information panel.  When I run MGADiag now (after having activated), the relevant part shows the following:

    Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-822-044607-02-4105-7601.0000-1522011
Installation ID: 009210202362042634420023462960195966333786934582559736
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XH2HX
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 01/06/2011 17:23:38

    Wednesday, June 1, 2011 11:25 PM
  • Question
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    "kyrasantae" wrote in message news:bbdd7c98-3c1d-430a-a452-16adb99f8907...

    I'm pretty sure it's actually fine now - I ran that MGADiag log BEFORE I noticed that the 'activate Windows now' link was available again on the system information panel.  When I run MGADiag now (after having activated), the relevant part shows the following:

    Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-822-044607-02-4105-7601.0000-1522011
Installation ID: 009210202362042634420023462960195966333786934582559736
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XH2HX
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 01/06/2011 17:23:38


    Yep - that's fine :)
     
    Good Luck.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 1, 2011 11:39 PM
    Moderator