Hi,
You can contact your regional microsoft support center if resetting the access code will not work
http://www.microsoft.com/learning/en-us/help.aspx
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer
MCSE:Server Infrastructure, MCSE:Desktop Infrastructure, MCSA Server 2012, Citrix CCIA & CCEE, Cisco CCNA, VMware VCP 3/4/5 Twitter: @dnyvandam http://www.dannyvandam.net