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Windows 7 error message saying copy not authentic RRS feed

  • Question

  • Hi getting the windows 7 error message saying my version of software is not genuine.  It is genuine.  Have tried the fix via link:

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/58580471-c5f9-451c-aaa0-9c5a486f4858/

    and didn't work as when I tried to reactivate got the message 'Files that Windows needs to work properly have been modified, removed, or disabled.'

    Please can you help!

    Report as below

    Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {F98F16D6-2280-43FC-AEC1-3A02830A2C1B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F98F16D6-2280-43FC-AEC1-3A02830A2C1B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-348781703-951915719-3498344992</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>67B93607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:26:2011 13:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQADAAAAAQABAAEAln1G/ISxnJ6Iz1gYYj3aNKOg3lRcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm

     

    Thursday, July 28, 2011 10:10 AM

Answers

  • "RichardBanfield" wrote in message news:458fbcb8-a106-45ca-9006-a358f79b0db5...

    Sorry, admin returned the following:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC SDSHOW SPPSVC

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>

    any better?

    Lots!.... but unfortunately it’s perfectly OK :(
    Which means that I’m out of ideas, so unless Darin has any better thoughts, your best option is to go to MS WGA Support for assistance.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 4:00 PM
    Wednesday, August 17, 2011 9:04 PM
    Moderator
  • I have check this Product Key and it is a standard and valid OEM Product key (meaning a key that came per-installed in a PC built by a Large manufacturer).

    Unfortunately, aside from checking the Product key, I have nothing to add to Noel's troubleshooting of the issue.  I agree with Noel's recommendation to contact Microsoft Assisted Support at the URLs that Noel provided:

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Sorry I couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 4:00 PM
    Wednesday, September 7, 2011 3:59 PM

All replies

  • "RichardBanfield" wrote in message news:eb139b2d-72e9-458f-85c7-4e311ffa3973...

    Hi getting the windows 7 error message saying my version of software is not genuine.  It is genuine.  Have tried the fix via link:

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/58580471-c5f9-451c-aaa0-9c5a486f4858/

    and didn't work as when I tried to reactivate got the message 'Files that Windows needs to work properly have been modified, removed, or disabled.'

    Please can you help!

    Report as below

    Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

     

    something has switched off your Software Protection Service....
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
     
    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.
     
    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....
     
    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc
     
    copy and paste the results into your response, together  with the EXACT error message you get when you attempt to start the service from the Services control panel..
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, July 28, 2011 7:32 PM
    • Unproposed as answer by Darin Smith MS Tuesday, August 2, 2011 7:19 PM
    Thursday, July 28, 2011 12:11 PM
    Moderator
  • Hi

    followed your step 1 and did the following:

    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report..............


    Sorry - not sure what you mean by starting the service again.  I tried to validate the software again at http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=en&PageName=validate

    but said that 'Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows.'

    New MGADiag report as below having completed step 1 as suggested:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {F98F16D6-2280-43FC-AEC1-3A02830A2C1B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F98F16D6-2280-43FC-AEC1-3A02830A2C1B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-348781703-951915719-3498344992</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>67B93607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:26:2011 13:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQADAAAAAQABAAEAln1G/ISxnJ6Iz1gYYj3aNKOg3lRcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm

     

    Getting into unfamilar territory for me now - I have tried to run the commands you suggested above - results are as below:

    Please open an Elevated (Administrator) Command Prompt window and use the following commands....
     

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Richard>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    C:\Users\Richard>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Users\Richard>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Users\Richard>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Users\Richard>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\Richard>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

    C:\Users\Richard>

    Sorry - not sure what you mean by attempting to start the service from the services control panel.  When trying to run a windows update in control panel systems and security area it say erroe found Code C0000022

    Any insights?!

    Thanks

    Friday, July 29, 2011 11:11 AM
  • think I just worked out what you meant by start the service - when I did it said:

    Windows could not start the software protection service on local computer.  Error 2:The sytem cannot find the file specified

    Thanks

     

    Friday, July 29, 2011 11:16 AM
  • "RichardBanfield" wrote in message news:375b15c0-8ca0-4c78-afef-8c25048b75a1...

    think I just worked out what you meant by start the service - when I did it said:

    Windows could not start the software protection service on local computer.  Error 2:The sytem cannot find the file specified

    Thanks

     


    :) that's what I wanted :)
     
    The problem here is almost certainly caused by a registry 'Cleaner' or 'optimizer' - if you've been using such an animal, please attempt to UNDO any changes it's made to your system using the program's own feature.
    If that doesn't work, or doesn't exist, then UNINSTAL the program, and then try a System Restore back to a time when the system worked properly (or preferably back to before you installed the snake-oil registry program).
    Once that's complete, reboot again, and run another MGADiag report so that we can attempt to asses the residual damage.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, August 2, 2011 7:19 PM
    • Unproposed as answer by Darin Smith MS Thursday, August 4, 2011 8:07 PM
    Friday, July 29, 2011 10:52 PM
    Moderator
  • Hi, sorry - not been able to get back to you on this.

    I've looked back at what's been installed when and found:

    I stopped receiving the automatic Windows updates on 25/5/11 - KB2533552 last one installed

    The only thing that was installed around this date was Norton 360 on the 20/5/11 v 5.1.0.29.  Again genuine version used.  This was an update to the previous version of Norton I was running

    I think this has a registry cleaner but when I looked to see when this was last run it says never run.

    Do you think that Norton 360 has caused this issue?

    As the registry has never been run there appears to be no way of undoing it as in theory it hasn't done anything!

    Any ideas

    Thanks

    Wednesday, August 3, 2011 9:57 AM
  • "RichardBanfield" wrote in message news:2edd72a3-f5c5-48c5-a60c-09a27720942c...

    Hi, sorry - not been able to get back to you on this.

    I've looked back at what's been installed when and found:

    I stopped receiving the automatic Windows updates on 25/5/11 - KB2533552 last one installed

    The only thing that was installed around this date was Norton 360 on the 20/5/11 v 5.1.0.29.  Again genuine version used.  This was an update to the previous version of Norton I was running

    I think this has a registry cleaner but when I looked to see when this was last run it says never run.

    Do you think that Norton 360 has caused this issue?

    As the registry has never been run there appears to be no way of undoing it as in theory it hasn't done anything!

    Any ideas

    Thanks


    Ah, Norton again (how I hate Norton!)
    I suggest that you Uninstall Norton, and then use the Norton Removal Tool. You can then reinstall Norton 360 (if you must) and see if the problems still exists.
     
    Norton programs are famous for poor uninstall routines which leave thousands of entries in the registry, and large numbers of files in the system. This problem also occurs when updating/upgrading the system from one version of Norton to another. This can result in settings not being reverted, and file access being borked in certain cases. Running the Removal Tool (hopefully) removes these residues, and gets the system back to a clean (ish) state where things should start working properly again.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, August 4, 2011 8:07 PM
    • Marked as answer by Darin Smith MS Friday, August 5, 2011 10:27 PM
    • Unmarked as answer by Darin Smith MS Wednesday, September 7, 2011 3:54 PM
    Wednesday, August 3, 2011 11:25 AM
    Moderator
  • Hi sorry for the delay in getting back to you on this

    Uninstalled Norton OK.  When I rebooted there was a windows update that installed a hot fix which seemed to download OK.  when i went to run another update I got the same error message as before saying windows could not search for new updates.  Other than the hotfix just installed there have been no further installs sonce 25/5/11.

    I have reinstalled Norton now for protection.

    Any more guidance on next steps much appreciated!

    Thanks

    Cheers

    Richard

    Wednesday, August 17, 2011 10:09 AM
  • "RichardBanfield" wrote in message news:ebea5d97-e4ed-4df0-b286-46600a83c288...

    Hi sorry for the delay in getting back to you on this

    Uninstalled Norton OK.  When I rebooted there was a windows update that installed a hot fix which seemed to download OK.  when i went to run another update I got the same error message as before saying windows could not search for new updates.  Other than the hotfix just installed there have been no further installs sonce 25/5/11.

    I have reinstalled Norton now for protection.

    Any more guidance on next steps much appreciated!

    Thanks

    Cheers

    Richard

    The fact that an Update installed as soon as Norton was out of the picture is a strong indicator that Norton is involved somewhere in your problems.
    I’d try running the CheckSUR tool to see if that can fix things...
     
    (please post another MGADiag report ASAP! – in 2 weeks, a lot may have changed)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 10:25 AM
    Moderator
  • Hi

    Tried Check SUR tool and doesn't seem to have resolved

    MGADiag report results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {F98F16D6-2280-43FC-AEC1-3A02830A2C1B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F98F16D6-2280-43FC-AEC1-3A02830A2C1B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-348781703-951915719-3498344992</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>67B93607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 8:16:2011 19:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQADAAAAAQABAAEAln1G/ISxnJ6Iz1gYYj3aNKOg3lRcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm

    Any thoughts?

    Thanks

    Wednesday, August 17, 2011 12:26 PM
  • "RichardBanfield" wrote in message news:9e5c1756-1b41-4684-80f4-b0472c6070d5...

    Hi

    Tried Check SUR tool and doesn't seem to have resolved

    MGADiag report results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {F98F16D6-2280-43FC-AEC1-3A02830A2C1B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F98F16D6-2280-43FC-AEC1-3A02830A2C1B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-348781703-951915719-3498344992</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>67B93607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 8:16:2011 19:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAQADAAAAAQABAAEAln1G/ISxnJ6Iz1gYYj3aNKOg3lRcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm

    Any thoughts?

    Thanks

     
    OK – no significant changes :(
    Please run the following command in an Elevated (Admin) Command  Prompt window.
    SC SDSHOW SPPSVC
    - hopefully it will show a few more details. – I suspect there is a permissions problem somewhere.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 1:15 PM
    Moderator
  • Hi

    Is this what you were after:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Richard>SC SDSHOW SPPSVC

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

    C:\Users\Richard>

    Thanks

    Wednesday, August 17, 2011 1:30 PM
  • "RichardBanfield" wrote in message news:f40eeaf1-036c-44d3-8cdf-ceb98018f830...

    Hi

    Is this what you were after:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Richard>SC SDSHOW SPPSVC

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

    C:\Users\Richard>

    Thanks

    Nearly – but not quite :)
    That’s the result form a ‘normal’ Command Prompt window, which doesn’t show all the stuff we may need.
     
    You open an Elevated Command Prompt window by Clicking on Start, then All Programs, then Accessories – then Right-click on ‘Command Prompt’ and select ‘Run as Administrator’.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 2:10 PM
    Moderator
  • Sorry, admin returned the following:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC SDSHOW SPPSVC

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>

    any better?

    Wednesday, August 17, 2011 8:39 PM
  • "RichardBanfield" wrote in message news:458fbcb8-a106-45ca-9006-a358f79b0db5...

    Sorry, admin returned the following:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC SDSHOW SPPSVC

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>

    any better?

    Lots!.... but unfortunately it’s perfectly OK :(
    Which means that I’m out of ideas, so unless Darin has any better thoughts, your best option is to go to MS WGA Support for assistance.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 4:00 PM
    Wednesday, August 17, 2011 9:04 PM
    Moderator
  • Ok thanks

    Who's Darin?!

    Cheers

    Richard

    Thursday, August 18, 2011 9:44 AM
  • "RichardBanfield" wrote in message news:bd42ebe4-eee0-4a84-bb6f-9a67755bf0e1...

    Ok thanks

    Who's Darin?!

    Cheers

    Richard

    Sorry – Darin is the MS Forum Owner for the WGA forums – he has access to tools that can discern potentials problems with Keys, and also has access to the developers and owners of the WGA tools.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 18, 2011 10:07 AM
    Moderator
  • thanks - did you send this issue to Darin or do I need to somthing to make contact?
    Thursday, August 18, 2011 10:11 AM
  • "RichardBanfield" wrote in message news:d42538e1-f39f-4c0f-8629-383e370f2b3c...
    thanks - did you send this issue to Darin or do I need to somthing to make contact?
     
     
    He keeps Redmond time – should on on anything now :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 18, 2011 2:01 PM
    Moderator
  • Hi, not heard from Darin - do I need to do anything to make contact?

    Thanks

    Monday, August 22, 2011 1:15 PM
  • May have been busy Friday - it's about 6:30 am in Redmond about now so he should be in soon...

     

    Darin?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 22, 2011 1:39 PM
    Moderator
  • Hi

    Any update at all on this - not heard from Darin

     

    Please can you let me know how I can contact him

    Wednesday, September 7, 2011 10:22 AM
  • "RichardBanfield" wrote in message news:fbac7938-cbb2-49b2-ae20-50be4f57c903...

    Hi

    Any update at all on this - not heard from Darin

     

    Please can you let me know how I can contact him

    Sorry – I’ve been away for a few days – I’ll ping him.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 7, 2011 3:10 PM
    Moderator
  • I have check this Product Key and it is a standard and valid OEM Product key (meaning a key that came per-installed in a PC built by a Large manufacturer).

    Unfortunately, aside from checking the Product key, I have nothing to add to Noel's troubleshooting of the issue.  I agree with Noel's recommendation to contact Microsoft Assisted Support at the URLs that Noel provided:

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Sorry I couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 4:00 PM
    Wednesday, September 7, 2011 3:59 PM