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Windows Genuine Advantage RRS feed

  • Question

  • Last night, I did a clear up of Application Data folders. I accidentally deleted the Windows Genuine Advantage application data folder, and now my Windows XP appears to be non-genuine. I have tried re-installing the Windows Genuine Advantage ActiveX plugin to check, and its coming up as failed. Any information on how to retrieve the files would be appreciated. I have tried a system restore.
    Sunday, March 8, 2009 1:11 PM

Answers

  • Hello James,


    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original key holder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, Microsoft may have blocked the key if it notices a pattern of misuse, i.e., more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement. 
    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therefore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    5.  Windows XP purchased in retail packaging will have the CoA on the retail package box top, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    Not sure what to look for?  Click here: 
    http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Thank you,



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 9, 2009 9:36 PM
    Monday, March 9, 2009 9:36 PM

All replies

  • Hello James,

    Please visit this site and run the diagnostic:  http://www.microsoft.com/genuine/content.aspx?displaylang=en&page=supporttools

    If no joy, download and run this diagnostic http://go.microsoft.com/fwlink/?linkid=52012, click Copy, come back here and open a reply message, then paste into the body of the message.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 6:04 AM
  • It says Geographically Blocked PID?

    Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23957
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: 72c8142e-8c9d-4c68-b6a4-5cec9acddc1d
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics: E2AD56EA-344-8009_E2AD56EA-345-2efd_16E0B333-57-80004005_B4D0AA8B-910-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Documents and Settings\James\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>72c8142e-8c9d-4c68-b6a4-5cec9acddc1d</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23957</PID><PIDType>1</PIDType><SID>S-1-5-21-1960408961-1844237615-725345543</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>Ei 206</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20061230000000.000000+000</Date></BIOS><HWID>D07539C701842067</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65023</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 



    Monday, March 9, 2009 5:00 PM
  • Hello James,


    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original key holder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, Microsoft may have blocked the key if it notices a pattern of misuse, i.e., more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement. 
    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therefore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    5.  Windows XP purchased in retail packaging will have the CoA on the retail package box top, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    Not sure what to look for?  Click here: 
    http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Thank you,



    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 9, 2009 9:36 PM
    Monday, March 9, 2009 9:36 PM
  • The CoE is originally for Windows Vista (as that is what I had before I formatted, I don't like Vista much), that is authentic. As far as I was aware, the XP product key was authentic too, however it turns out it was a batch license (from the information you provided). I'm guessing the only way to resolve the issue would be to get a genuine license key directly from Microsoft. I'm sure I had one somewhere, however all my cases seem to go missing.
    Thank you for your help.
    Monday, March 9, 2009 9:42 PM
  • Hello James,

    If your computer came with Vista Business of Vista Ultimate, these editions of Vista include "downgrade rights" which permit the use of XP Professional in place of the Vista that came on the computer.  You would source the XP Pro installation media and Product Key from the manufacturer of the PC, most likely in the form of Recovery Discs.

    If not Vista Biz or Ultimate, then if you want to run XP on your new Vista-supplied computer, you will have to either purchase a new license from a trusted computer software retailer, or move an XP license from an existing computer to the new computer.  Note that in your circumstances, moving a license can only be done with a Full Retail license for XP and not an OEM license, and that the previous installation of XP that is being moved must be uninstalled frrom the previous computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 10:28 PM