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Windows vista (TM) Build 6002 This copy of Windows is not genuine. Help please?

    Question

  • I am trying to resolve a problem on my husbands Inspiron1525 running on Windows Vista.

    When you boot up a Windows Activation window pops us asking you to complete the Activation process.(The laptop is 3 years old and had the Vista program installed from new and was activated at the time) I have tried following instructions and retyping the Activation code but it tells me that This copy of Windows is not genuine.

    On the bottom right of the background screen which is black is Windows Vista(TM) Build 6002. This copy of Windows is not genuine.

    It then progresses to the Desktop Icons showing but will not log on to the internet(Internet Explorer cannot display the webpage) Likewise with Firefox. Our internet connection and Wifi is fine as we have 2 other laptops so my option of getting direct online help for this particular laptop for it is non existent.

    I believe this problem may have occurred during the updating process overnight and have tried a System Restore several times and for different dates but it doesn't complete the process.

    I have wondered if this problem could be due to conflict between McAfee and Microsoft anti virus/Firewall programs and have tried changing that around but it doesn't help.

    I have run a full system scan and am told there are no issues.

    I have tried booting up in Safe Mode but the same things happen.

    Any ideas anyone before we bin the thing! :(

    Tuesday, November 27, 2012 1:54 PM

Answers

  • If you're getting the WGA notice, then the machine has booted properly -

    If you do not have access to the Start Button:
    1) Login to Vista and click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4) When the program runs, click the “Continue” button, then click the “Copy” button (IGNORE any error messages at this point).
    5) Return to this thread
    6) In a reply post, paste the Diagnostic Report (by right-click select Paste or by using Ctrl+V)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, December 3, 2012 5:24 PM
    Moderator

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    If you can't access the desktop....
     
    If you do not have access to the Start Button:
     1) Login to Vista and click the option that brings up Internet Explorer.
     2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
     3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
     4) When the program runs, click the “Continue” button, then click the “Copy” button (IGNORE any error messages at this point).
     5) Return to this thread
    6) In a reply post, paste the Diagnostic Report (by right-click select Paste or by using Ctrl+V)

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 27, 2012 11:01 PM
    Moderator
  • No can do I'm afraid. First option won't work and the second is not possible because it won't allow us to access the internet. I have several friends with the same problem.

    Felicity Stockwell

    Sunday, December 2, 2012 5:12 PM
  • This sound more like malware action than a simple WGA problem.

    try this an dsee if it helps....

     

    Your best option in that case is to run the CHKDSK and SFC in offline mode from a Recovery Environment boot.

     

    Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

     

    Log into your normal account.

    You'll get a set of options - pick the Command Prompt one.

    At the command prompt, type  DIR C:\

    - if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.

    If not, try D:\ or E:\ (etc. until you get the right letter)

    then type the following command

     

    CHKDSK <drive>: /R

     

    and wait for it to complete - it could take a few hours, depending on the size of the drive.

     

    Once complete, type  

     

    sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

     

    where <drive> is the letter you found above.

     

    Wait for the command to complete. (make a note of the response!).

     

    Once it has, type  EXIT and the pick the option to reboot.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, December 2, 2012 5:19 PM
    Moderator
  • Hi, tried everything now and of course can't log into Vista anyway as it doesn't recognise the program saying that it isn't genuine. So I think we throw our hands up and say RIP laptop!

    I'm sure you are right and this is a Malware problem. It's not worth spending the money on professional help on a laptop of this age. I've now spent 30 hours on it and honestly believe it's hopeless.

    Thank you so much for your efforts in trying to help. :)


    Felicity Stockwell

    Monday, December 3, 2012 5:19 PM
  • Sorry, answered wrong bit! Nothing has changed.

    Felicity Stockwell

    Monday, December 3, 2012 5:20 PM
  • If you're getting the WGA notice, then the machine has booted properly -

    If you do not have access to the Start Button:
    1) Login to Vista and click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4) When the program runs, click the “Continue” button, then click the “Copy” button (IGNORE any error messages at this point).
    5) Return to this thread
    6) In a reply post, paste the Diagnostic Report (by right-click select Paste or by using Ctrl+V)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, December 3, 2012 5:24 PM
    Moderator
  • I have the identical problem and am trying to resolve it.  However, I am still able to use the computer concerned - if I ignore the reactivation notice and wait for a few minutes, the normal screen comes up, though with the background changed to black.  Everything works normally though there is a sign bottom right saying that the vista being used is not genuine.  I can change the background to whatever I like, but every now and then another activation notice comes up and I delete it.  As I do this happens, the background changes to black again
    Sunday, December 16, 2012 9:47 AM
  • Please start a new thread of your own, and post an MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, December 16, 2012 7:48 PM
    Moderator