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being asked to subscribe again after having bought one subscription a few weeks ago RRS feed

  • Question

  • i have a subscription but am being asked to subscribe again?

     

    Sunday, December 9, 2007 1:32 AM

Answers

  • If OneCare has just updated to 2.x or you just activated following a reinstall or install to another  computer and OneCare is urging you to renew and you believe this is incorrect, please do the following:
    1. Verify the PC date and time are correct
    2. Sign in with your subscription LiveID at http://billing.microsoft.com and confirm that your subscription is not due to be renewed in 30 days or less.

     

    Assuming that both of the above are true, then you are being impacted by a OneCare server side bug that the OneCare team is working to identify and resolve. Please stand by until it is resolved. If you wish to contact support, see the FAQ to do so:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Note that you will not receive a new key and that you were not updated to beta code. 2.0 is released, though there have been some issues with some upgrades and also this profile/server bug that is being addressed. Once resolved, your subscription status will be accurately reflected in OneCare.

    -steve

     

    Monday, December 10, 2007 5:10 PM
    Moderator

All replies

  • I am receiving the same message. My subscription should be good for another month yet the auto update installed a beta version of OneCare but I have no license key to activate it. A message says that one will be sent but that has been over a week ago and still no email containing a license key for the beta version.

     

    Sunday, December 9, 2007 4:34 AM
  • If OneCare has just updated to 2.x or you just activated following a reinstall or install to another  computer and OneCare is urging you to renew and you believe this is incorrect, please do the following:
    1. Verify the PC date and time are correct
    2. Sign in with your subscription LiveID at http://billing.microsoft.com and confirm that your subscription is not due to be renewed in 30 days or less.

     

    Assuming that both of the above are true, then you are being impacted by a OneCare server side bug that the OneCare team is working to identify and resolve. Please stand by until it is resolved. If you wish to contact support, see the FAQ to do so:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Note that you will not receive a new key and that you were not updated to beta code. 2.0 is released, though there have been some issues with some upgrades and also this profile/server bug that is being addressed. Once resolved, your subscription status will be accurately reflected in OneCare.

    -steve

     

    Monday, December 10, 2007 5:10 PM
    Moderator