Can't update anything due to incongruency between WGA and PC RRS feed

  • Question

  • Brand new PC acer travelmate 4200-4297
    Windows XP professional, and I can't update through windows update, or microsoft update, everything fails, everytime.  Followed instructions in email texts from help desk, and still nothing.  Why is this the case?  There seems to be something terribly wrong here, the computer is brand new and won't update, right out the box, I've been trying for two weekes to figure this one out whenever I am at the clients house.  Any suggestions

    Thanks simon
    Sunday, September 2, 2007 10:15 PM


  • Simon,


    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report

    into a New Post on this Forum.


    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by

    you, before being posted.


    Stephen Holm, MS

    WGA Forum Manager


    Tuesday, September 4, 2007 11:03 PM