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From yesterday Windows is not genuine RRS feed

  • Question

  • Hi,
    I've bought a uk windows 7 retail copy on internet in june. I activated it without problem but yesterday windows said thet this copy isn't genuine. I tried to re-activate windows by web and by phone without success, my key isn't genuine for microsoft. When I received it the box was sealed and the sticker on top intact. I read all on microsoft website about counterfeit copy but my copy seems ok.
    What can I do?
     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-HTJGV-WGGGD-9K9K8
    Windows Product Key Hash: oHl6vPl7sN66drD0tS16p25AiZ0=
    Windows Product ID: 00426-067-6456842-86323
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {C4A5D396-5EE9-42AB-AEA3-84EA1562A7A6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C4A5D396-5EE9-42AB-AEA3-84EA1562A7A6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9K9K8</PKey><PID>00426-067-6456842-86323</PID><PIDType>5</PIDType><SID>S-1-5-21-488911954-1489611196-629110761</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD7</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100311000000.000000+000</Date></BIOS><HWID>F0BB3607018400FE</HWID><UserLCID>0410</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-645684-00-1040-7600.0000-2612010
    Installation ID: 010575570902162964718496142303260285384035730721935342
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9K9K8
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 20/09/2010 17:30:26

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:20:2010 17:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: QAAAAAIABQABAAEAAgACAAAABAABAAEAonbkypJqbU9qAwiFwo98h5SKDJoW8fAXje+aiJDhokccOXKKvkHqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      EUDS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM


    Thanks in advance

    Stefano

    Monday, September 20, 2010 3:34 PM

Answers

  • Hello Bruste,

    This sticky post by Carl_OH applies to you:  http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    Your situation seems very similar to Kevin v23 who posted right before you did:  http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/c61d606c-a62c-4e75-9d0c-4e5d1286d04e

    However, the time zone in your mgadiag report tells us that you are located in Western Europe, and not the UK.  I cannot say for sure whether you would be eligible for the Complimentary replacement program that is in place for the UK.  There is only one way to find out for sure...... 

    If you go to www.microsoft.com/genuine and click on the Validate Windows button, and Windows fails validation, on the resultant or subsequent pages, look for the links to the Complimentary Replacement Program.

    As I wrote, the Complimentary Replacement Program is in effect in the UK for W7, but may not be for you in W.E.  If you see links to the Program, you are in luck!  If no links, then probably not.  If not, you may want to contact the local Microsoft Offices to ask them directly.  Use this page at Microsoft.com but make sure the localization setting is right for your country:  http://www.microsoft.com/worldwide/region.aspx?region=Europe

    If you do see links for the Program, the subsequent web pages will walk you thru preparing a report, which you will print, and will provide a mailing address for you to send your suspected counterfeit materials.  If they are indeed high quality counterfeits, MS will replace them for free.

    Post back to let us know how you're doing :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, September 20, 2010 4:34 PM
  • Hello Bruste,

    As far as I know, the only place there is a Windows 7 Complimentary Replacement program is for persons residing in the UK.

    As you mentioned, you do not reside in the UK.  And your question to the Microsoft offices for your country was answered that there is no such program in effect where you live.

    Microsoft does offer most regions and countries the Windows 7 WGA Offer, which is a discounted license for Windows 7 that you can order directly from Microsoft in the form of a Genuine product key emailed to you immediately and a followup shipment of Genuine hologrammed Windows 7 reinstallation disc(s).  If you go to www.microsoft.com/genuine, and click on Validate Windows, when your Windows 7 installation fails you will be show information on how to order a WGA Kit.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 7:13 PM
    Wednesday, September 22, 2010 4:52 AM

All replies

  • Hello Bruste,

    This sticky post by Carl_OH applies to you:  http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    Your situation seems very similar to Kevin v23 who posted right before you did:  http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/c61d606c-a62c-4e75-9d0c-4e5d1286d04e

    However, the time zone in your mgadiag report tells us that you are located in Western Europe, and not the UK.  I cannot say for sure whether you would be eligible for the Complimentary replacement program that is in place for the UK.  There is only one way to find out for sure...... 

    If you go to www.microsoft.com/genuine and click on the Validate Windows button, and Windows fails validation, on the resultant or subsequent pages, look for the links to the Complimentary Replacement Program.

    As I wrote, the Complimentary Replacement Program is in effect in the UK for W7, but may not be for you in W.E.  If you see links to the Program, you are in luck!  If no links, then probably not.  If not, you may want to contact the local Microsoft Offices to ask them directly.  Use this page at Microsoft.com but make sure the localization setting is right for your country:  http://www.microsoft.com/worldwide/region.aspx?region=Europe

    If you do see links for the Program, the subsequent web pages will walk you thru preparing a report, which you will print, and will provide a mailing address for you to send your suspected counterfeit materials.  If they are indeed high quality counterfeits, MS will replace them for free.

    Post back to let us know how you're doing :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, September 20, 2010 4:34 PM
  • I can confirm that you have a blocked MSDN key.
    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Monday, September 20, 2010 7:31 PM
    Moderator
  • Thanks Dan,

    yes I live in Italy. I contacted Microsoft in Italy to ask for UK Windows 7 replacement program but they didn't know this program and they said me to ask to UK Microsoft. I wrote two mail to UK piracy email but they responded always with the same mail:

    --------------------------------------------------------------------------------------------------------------------------------------------------------------

    Dear Stefano,
     
    Thank you for your email.
     
    Microsoft offers an online validation process that allows you to verify the authenticity of your Microsoft software.  To use this service, visit http://www.microsoft.com/genuine/ and click on either "Validate Windows" or “Validate Office”. The validation process is easy to use, takes only a few moments, and once completed, allows you to access genuine Microsoft updates more quickly in the future
                                
    If your software is not genuine, the Microsoft Genuine Advantage Notifications will provide periodic reminders to help you take the appropriate action. We strongly advise you to follow this process and submit your software if indeed it is not genuine.
     
    Alternatively visit the http://www.microsoft.com/genuine/selfhelp/support.aspx?displaylang=en&sGuid=b345605e-d5de-42cc-b6d3-3338b066d196 for more information
     
    This is part of Microsoft's commitment to fight software counterfeiting and help you avoid further problems.
     
    Kind regards

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------

    Can I contact someone else?

    I also read into thread http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/4b6f01a4-4475-4e3b-a4e4-6ec921b785b8 that Botrot had the same problem (he bought a copy of windows UK from Australia) but I did'nt understand if he sent his copy to UK Microsoft and they replaced it.

     

    Thanks

    Bruste

    Tuesday, September 21, 2010 3:42 PM
  • Hello Bruste,

    As far as I know, the only place there is a Windows 7 Complimentary Replacement program is for persons residing in the UK.

    As you mentioned, you do not reside in the UK.  And your question to the Microsoft offices for your country was answered that there is no such program in effect where you live.

    Microsoft does offer most regions and countries the Windows 7 WGA Offer, which is a discounted license for Windows 7 that you can order directly from Microsoft in the form of a Genuine product key emailed to you immediately and a followup shipment of Genuine hologrammed Windows 7 reinstallation disc(s).  If you go to www.microsoft.com/genuine, and click on Validate Windows, when your Windows 7 installation fails you will be show information on how to order a WGA Kit.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 7:13 PM
    Wednesday, September 22, 2010 4:52 AM