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Lead Qualify Issue CRM 2013 Online RRS feed

  • Question

  • Hi professionals CRM 2011 online has been upgraded to CRM 2013, I am using CRM 2013 online, I am getting following issue on Lead qualify. 

    I am System Administrator.

    Business Unit is enabled as well.

    Wednesday, November 20, 2013 8:04 AM

All replies

  • If you click "Download Log File" and post the log in here, we can see what the error is.

    Rune Daub Senior Consultant - Dynateam CRM http://www.xrmmanagement.com

    Wednesday, November 20, 2013 8:30 AM
  • Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #EAC44943Detail: 
    <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
      <ErrorCode>-2147220970</ErrorCode>
      <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
      <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #EAC44943</Message>
      <Timestamp>2013-11-20T07:28:06.9476455Z</Timestamp>
      <InnerFault>
        <ErrorCode>-2147220955</ErrorCode>
        <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
        <Message>The specified user is either disabled or is not a member of any business unit.</Message>
        <Timestamp>2013-11-20T07:28:06.9476455Z</Timestamp>
        <InnerFault i:nil="true" />
        <TraceText i:nil="true" />
      </InnerFault>
      <TraceText i:nil="true" />
    </OrganizationServiceFault>

    Here is log file detail.

    Wednesday, November 20, 2013 11:59 AM
  • Take a look here: http://support.microsoft.com/kb/2755914/en-us

    If that doesn't work, you might need to contact MS support, as anything I see relating to that issue requires direct DB access, which you don't have with CRM Online.


    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    Wednesday, November 20, 2013 1:40 PM