Answered by:
Cannot validate newly bought Office 2007

Question
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Carey Frisch (MVP) has asked me to post here.
I have just bought a new computer with a trial version of Office 2007
installed. As I did not wish to use the version on trial I uninstalled it
and installed a newly purchased (from a reputable company Amazon) and
installed it. The installation went well, the product was activated and
several updates downloaded and installed.
However, when I came to install an add-in (Save as PDF) my installation
failed to validate. I uninstalled Office 2007 and reinstalled it and have
again followed the Office fault finding program which says ' Start - Type
%ALLUSERSPROFILE%\Application\Data|office Genuine Advantage|data - Delete
the file data.dat'
The data.dat was not found and I still cannot validate and download the
add-in.
I am now confused at what to do - the box that the program came in was
sealed and carries the usual Certificate of Authenticity.
All I can think of is some sort of legacy hang up from the originally
installed program that I uninstalled.
She suggested I run the MGA Diagnostics Tool which I have and the results are below:Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-PRTT7-HVDWW-DCXVT
Windows Product Key Hash: dCJXTPdadyMMfyr0UKlyMrRrKjA=
Windows Product ID: 89578-OEM-7332157-00107
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {557B1936-A81B-4605-972E-1BAE3B061F48}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080425-1930
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{557B1936-A81B-4605-972E-1BAE3B061F48}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DCXVT</PKey><PID>89578-OEM-7332157-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-3697235434-2540665766-1314496743</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>SR700</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>03SR</Version><SMBIOSVersion major="2" minor="4"/><Date>20080105000000.000000+000</Date></BIOS><HWID>DD333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>14AD6863D58B720</Val><Hash>W2Uh3yy3F9cZZ+G7A15WRygyC28=</Hash><Pid>81602-912-6347681-68255</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Sorry, guess I should have added the Office diagnostic result below:Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-PRTT7-HVDWW-DCXVT
Windows Product Key Hash: dCJXTPdadyMMfyr0UKlyMrRrKjA=
Windows Product ID: 89578-OEM-7332157-00107
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {557B1936-A81B-4605-972E-1BAE3B061F48}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080425-1930
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{557B1936-A81B-4605-972E-1BAE3B061F48}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DCXVT</PKey><PID>89578-OEM-7332157-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-3697235434-2540665766-1314496743</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>SR700</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>03SR</Version><SMBIOSVersion major="2" minor="4"/><Date>20080105000000.000000+000</Date></BIOS><HWID>DD333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>14AD6863D58B720</Val><Hash>W2Uh3yy3F9cZZ+G7A15WRygyC28=</Hash><Pid>81602-912-6347681-68255</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Can you resolve for me please?
Wigs- Edited by wigs31 Wednesday, August 27, 2008 2:30 PM Forgot to add the bit about office -sorry.
Wednesday, August 27, 2008 2:27 PM
Answers
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Wigs31,
Again, your issue appears to be outside the scope of the Genuine Advantage forum. If the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.
Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Again, these are the detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.Important: That article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs.
Additionally, I suggest posting your question to one of the Office newsgroups here: http://www.microsoft.com/office/community/en-us/default.mspx?d=1 or http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US
Respectfully,
Rick, MSWednesday, August 27, 2008 5:44 PM
All replies
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Wigs31,
Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.
Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.
Important: This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
“How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/
I hope this helps,
Rick, MSWednesday, August 27, 2008 4:38 PM -
Rick
Thank you.
When I uninstalled the trial version I used the Add/Remove system and everything appeared to uninstall normally. I have since uninstalled and reinstalled my purchased edition and I still have the problem. Are you suggesting that I uninstall once again and then follow the KB article or should I waqit and see if I get any more replies?
Wigs31Wednesday, August 27, 2008 4:59 PM -
Wigs31,
Again, your issue appears to be outside the scope of the Genuine Advantage forum. If the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.
Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Again, these are the detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.Important: That article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs.
Additionally, I suggest posting your question to one of the Office newsgroups here: http://www.microsoft.com/office/community/en-us/default.mspx?d=1 or http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US
Respectfully,
Rick, MSWednesday, August 27, 2008 5:44 PM