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Cannot validate newly bought Office 2007 RRS feed

  • Question

  • Carey Frisch (MVP) has asked me to post here.

    I have just bought a new computer with a trial version of Office 2007
    installed.  As I did not wish to use the version on trial I uninstalled it
    and installed a newly purchased (from a reputable company Amazon) and
    installed it.  The installation went well, the product was activated and
    several updates downloaded and installed.
    However, when I came to install an add-in (Save as PDF) my installation
    failed to validate.  I uninstalled Office 2007 and reinstalled it and have
    again followed the Office fault finding program which says ' Start - Type
    %ALLUSERSPROFILE%\Application\Data|office Genuine Advantage|data - Delete
    the file data.dat'
    The data.dat was not found and I still cannot validate and download the
    add-in.
    I am now confused at what to do - the box that the program came in was
    sealed and carries the usual Certificate of Authenticity.
    All I can think of is some sort of legacy hang up from the originally
    installed program that I uninstalled.


    She suggested I run the MGA Diagnostics Tool which I have and the results are below:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-PRTT7-HVDWW-DCXVT
    Windows Product Key Hash: dCJXTPdadyMMfyr0UKlyMrRrKjA=
    Windows Product ID: 89578-OEM-7332157-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {557B1936-A81B-4605-972E-1BAE3B061F48}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{557B1936-A81B-4605-972E-1BAE3B061F48}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DCXVT</PKey><PID>89578-OEM-7332157-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-3697235434-2540665766-1314496743</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>SR700</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>03SR</Version><SMBIOSVersion major="2" minor="4"/><Date>20080105000000.000000+000</Date></BIOS><HWID>DD333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>14AD6863D58B720</Val><Hash>W2Uh3yy3F9cZZ+G7A15WRygyC28=</Hash><Pid>81602-912-6347681-68255</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Sorry, guess I should have added the Office diagnostic result below:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-PRTT7-HVDWW-DCXVT
    Windows Product Key Hash: dCJXTPdadyMMfyr0UKlyMrRrKjA=
    Windows Product ID: 89578-OEM-7332157-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {557B1936-A81B-4605-972E-1BAE3B061F48}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{557B1936-A81B-4605-972E-1BAE3B061F48}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DCXVT</PKey><PID>89578-OEM-7332157-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-3697235434-2540665766-1314496743</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>SR700</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>03SR</Version><SMBIOSVersion major="2" minor="4"/><Date>20080105000000.000000+000</Date></BIOS><HWID>DD333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>14AD6863D58B720</Val><Hash>W2Uh3yy3F9cZZ+G7A15WRygyC28=</Hash><Pid>81602-912-6347681-68255</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002






    Can you resolve for me please?
    Wigs

    • Edited by wigs31 Wednesday, August 27, 2008 2:30 PM Forgot to add the bit about office -sorry.
    Wednesday, August 27, 2008 2:27 PM

Answers

All replies

  • Wigs31,

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/  

    I hope this helps,

    Rick, MS

    • Marked as answer by RickImAPC Wednesday, August 27, 2008 4:43 PM
    • Unmarked as answer by RickImAPC Wednesday, August 27, 2008 4:43 PM
    Wednesday, August 27, 2008 4:38 PM
  • Rick
    Thank you.
    When I uninstalled the trial version I used the Add/Remove system and everything appeared to uninstall normally.  I have since uninstalled and reinstalled my purchased edition and I still have the problem.  Are you suggesting that I uninstall once again and then follow the KB article or should I waqit and see if I get any more replies?
    Wigs31
    Wednesday, August 27, 2008 4:59 PM
  • Wigs31,

    Again, your issue appears to be outside the scope of the Genuine Advantage forum. If the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.


    Please look @ the following Knowledge Base (KB) article
    http://support.microsoft.com/kb/928218/en-us. Again, these are the detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.

     

    Important:  That article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs.   

    Additionally, I suggest posting your question to one of the Office newsgroups here: http://www.microsoft.com/office/community/en-us/default.mspx?d=1  or http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US


    Respectfully,

    Rick, MS

    • Edited by RickImAPC Wednesday, August 27, 2008 5:49 PM added office forum link
    • Marked as answer by RickImAPC Tuesday, September 2, 2008 5:55 PM
    Wednesday, August 27, 2008 5:44 PM