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Need to replace Invalid product key with a valid one. RRS feed

  • Question

  • A while back I took my pc to get repaired at a local shop and they wiped my entire hard drived and replaced my WGA xp 2 with a pirated copy. I have the product key of the original how do i replace to phony product key with the authentic one?
    Yes my product key is different from the one shown below.

    Thanks for your help in advance.
    here it is
    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-HXVFD-K9R67-7BGFQ
    Windows Product Key Hash: M3UL+8AjRV7/Fkjn/U+PptBqPwA=
    Windows Product ID: 55274-640-2162334-23493
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {64174B10-2ED4-4831-9088-3C418DFC815C}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{64174B10-2ED4-4831-9088-3C418DFC815C}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7BGFQ</PKey><PID>55274-640-2162334-23493</PID><PIDType>1</PIDType><SID>S-1-5-21-1659004503-616249376-1801674531</SID><SYSTEM><Manufacturer>Compaq Presario 061</Manufacturer><Model>DF214A-ABA S4100NX NA210</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20030425000000.000000+000</Date></BIOS><HWID>35153F4F01842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>B39C7B1DE0A9070</Val><Hash>qw0/svTpDOjFMpJosCzhxem+8ZM=</Hash><Pid>70141-056-6137936-56246</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>866387CEE4D125E</Val><Hash>qUGANFya8OGT8HRQZO+o9t/El0g=</Hash><Pid>81602-303-9438515-68926</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 


    Friday, September 21, 2007 1:56 AM

Answers

  • Bobdjojo,

     

    Your best option is to order a recovery CD kit from Compaq/HP:  https://warp2.external.hp.com/driver/dr_country_select.asp?Product=5069-5087&lang=en&cc=us

     

    Friday, September 21, 2007 4:35 PM
  • Hello Bob,

     

         We are sorry to hear about the problem your currently experiencing. Dan's recommendation will be the best solution @ this point. In addition I want to provide you with more information. First we thank you for posting the diagnostic information. Diagnostic results help our team in determining the root cause of your issue. The Windows Professional key installed on this computer was not assigned by Microsoft. The key was most likely generated by a non-sanctioned key generator. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA). Several situations can be the cause of what you are experiencing.   Below could be a possible scenario.   

               

         There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

         This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Media Center before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Have a good weekend,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Friday, September 21, 2007 5:16 PM

All replies

  • Bobdjojo,

     

    Your best option is to order a recovery CD kit from Compaq/HP:  https://warp2.external.hp.com/driver/dr_country_select.asp?Product=5069-5087&lang=en&cc=us

     

    Friday, September 21, 2007 4:35 PM
  • Hello Bob,

     

         We are sorry to hear about the problem your currently experiencing. Dan's recommendation will be the best solution @ this point. In addition I want to provide you with more information. First we thank you for posting the diagnostic information. Diagnostic results help our team in determining the root cause of your issue. The Windows Professional key installed on this computer was not assigned by Microsoft. The key was most likely generated by a non-sanctioned key generator. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA). Several situations can be the cause of what you are experiencing.   Below could be a possible scenario.   

               

         There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

         This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Media Center before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Have a good weekend,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Friday, September 21, 2007 5:16 PM