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I'm also having an issue like this. I bought One Care around a year ago but failed to renew. I wasn't able to renew . Reasons: suspended, something else etc.. etc. So.... I navigated to the One Care website and purchased a "new" one years subscription. Before I bought the new subscription I removed the unrenewable version from my computer, rebooted then tried to install the new version. When I opened One Care I received the old version that said I had to renew? I don't get it, so I read some faq and found that I needed to run a One Care clean up tool after the uninstall, so once again I uninstalled One Care and ran the clean up tool required, rebooted, opened One Care and AGAIN received the old version stating I needed to renew. So at that point I'd had it and followed the renewing instructions. I got to the sign in part and used the new e-mail and password I created when I bought the new One Care, but got an error message stating I have an incorrect password. I tested this magical error and dove over to hotmail and tried signing in and it worked just fine. I don't understand why I can't install and use my recently purchased One Care. HELP!!! |
