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Windows 7 sudden ''this copy of windows is not genuine'' message

Question
-
Hi,
It's been around three or four weeks now that a ''this copy of windows is not genuine'' message keeps popping up... When I click on it, it sends me to this website http://www.microsoft.com/genuine/validate/?hrOffline=0x8004fe22, where it says that ''files that Windows needs to work properly have been modified, removed or disabled. To resolve, you need to install genuine Windows.'' I've had this copy of Windows 7 directly installed on my computer (a Gateway) by the store i bought it from 1 year and a half ago and I had no problems whatsoever until now. In system properties it even says ''Windows is activated'' directly above my product ID, yet the message keeps popping up randomly. It seems I also haven't been able to use windows update correctly for a while now...
Don't think I did anything unusual before the problems started. I did however install CCleaner.exe and I erased the registry section, don't know if that has anything to do with it. Some help would be greatly appreciated!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EC8EEEB4-4780-43F1-84B3-A1086300B94B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppuinotify.dll[Hr = 0x80092003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EC8EEEB4-4780-43F1-84B3-A1086300B94B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3417911525-1571016510-653594763</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20091117000000.000000+000</Date></BIOS><HWID>713E3C07018400FC</HWID><UserLCID>0C0C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Est(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65352</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Version du service de licences logicielles : 6.1.7601.17514
Nom : Windows(R) 7, HomePremium edition
Description : Windows Operating System - Windows(R) 7, OEM_SLP channel
ID d’activation : d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu : 00359-00178-926-800006-02-1033-7600.0000-3352009
Identificateur d’installation : 021100431796175674406933389055210774144080847046581435
URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338
URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339
URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341
URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340
Clé de produit partielle : 7QJB7
État de la licence : avec licence
Nombre de réinitialisations de Windows restant : 3
Heure approuvée : 2012-06-29 01:24:28
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000400
Event Time Stamp: 6:29:2012 01:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
HWID Data-->
HWID Hash Current: MgAAAAIAAQABAAEAAgACAAAAAQABAAEAonZySSB1TjRCyBTJRnz4c96IYj2kwOS9XF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1654
FACP ACRSYS FACP1654
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1654
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB1654
SSDT DpgPmm CpuPm
- Edited by Ceenova Friday, June 29, 2012 6:22 AM
Friday, June 29, 2012 6:13 AM
Answers
-
There's no need to translate any Windows output :)
Interesting result, there!
I suspect that the other recently-failing files also have the same problem. I picked the rasplap.dll because it's a file we don't normally see referred to in this forum. There is nothing obviously wrong with the sppuinotify.dll file.
This means that we'll have to replace the missing files, but I am unsure of the best way to do this.
The reason I'm unsure is that the file that the system restored automatically to my machine when I tested rasplap.dll was a different version to the original one (the original was the RTM copy, v16835, while the replaced on is a new version installed presumably with SP1, v17514). This means that manual replacement could end up putting the wrong version back in (or that my install is not a good one!).
I would therefore recommend a repair install of Windows.
You have an OEM_SLP license showing in your report - which means that you don't have a suitable disk for a repair install.
You can download a Windows 7 Home Premium SP1 media refresh ISO file from the links here....
http://www.heidoc.net/joomla/technology-science/microsoft
which lead to legitimate downloads.
once downloaded, burn the disk at the slowest speed you can.
Then follow the instructions here.... http://www.sevenforums.com/tutorials/3413-repair-install.html
Hopefully, this will return your system to a fully-functional state.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Monday, July 16, 2012 6:33 PM
- Marked as answer by Noel D PatonModerator Friday, July 27, 2012 12:05 PM
Saturday, July 7, 2012 7:01 AMModerator
All replies
-
You have a couple of problems - the biggest being that your installation of Office Pro Plus is counterfeit. You should uninstall it.and install a legitimate version once we have solved the Windows problem.
The Windows problem is caused by a the File Mismatch in sppuinotify.dll
First, please attempt a System Restore to a time when the system was showing as genuine - this may fix the issue.
If that SR fails for any reason,
Please run a full CHKDSK and SFC scan....
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size
of the drive, so be patient!After the CHKDSK has run, Windows should boot normally
(possibly after a second auto-reboot) - then run the SFCSFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is foundSelect Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, typeSFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Post an MGADiag report with details of any error messages encountered.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Wednesday, July 4, 2012 12:50 PM
- Unproposed as answer by Noel D PatonModerator Thursday, July 5, 2012 6:51 AM
Friday, June 29, 2012 10:16 AMModerator -
Hello and thanks for the help! I tried doing a system restore but to no avail since there seems to be no point to restore to (which is weird since I created a restore point last week). I ran CHKDSK and SFC scan and I got the following message - a rough translation since my computer is in french:
Starting of the verification phase of the system analysis.
Verification is 100% complete.
Protection of Windows resources found damaged files, but
it didn't succeed in repairing them. Details are included in the journal
CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.logDiagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EC8EEEB4-4780-43F1-84B3-A1086300B94B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppuinotify.dll[Hr = 0x80092003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EC8EEEB4-4780-43F1-84B3-A1086300B94B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3417911525-1571016510-653594763</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20091117000000.000000+000</Date></BIOS><HWID>713E3C07018400FC</HWID><UserLCID>0C0C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Est(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65352</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Version du service de licences logicielles : 6.1.7601.17514
Nom : Windows(R) 7, HomePremium edition
Description : Windows Operating System - Windows(R) 7, OEM_SLP channel
ID d’activation : d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu : 00359-00178-926-800006-02-1033-7600.0000-3352009
Identificateur d’installation : 021100431796175674406933389055210774144080847046581435
URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338
URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339
URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341
URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340
Clé de produit partielle : 7QJB7
État de la licence : avec licence
Nombre de réinitialisations de Windows restant : 3
Heure approuvée : 2012-07-05 00:42:53
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000400
Event Time Stamp: 7:2:2012 01:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
HWID Data-->
HWID Hash Current: MgAAAAIAAQABAAEAAgACAAAAAQABAAEAonZySSB1TjRCyBTJRnz4c96IYj2kwOS9XF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1654
FACP ACRSYS FACP1654
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1654
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB1654
SSDT DpgPmm CpuPm
- Edited by Ceenova Thursday, July 5, 2012 4:51 AM
Thursday, July 5, 2012 4:44 AM -
OK - there's no significant change in the Windows status
please upload your CBS log file (you'll have to copy it to the desktop first) you your public SkyDrive or other favoured fileshare site, and post a link in your response - I'll take a look and see if it offers a clue as to the root of the problem.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Thursday, July 5, 2012 6:53 AMModerator -
When you run system restore look for the checkbox that says "show more restore points."
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
Thursday, July 5, 2012 12:50 PMAnswerer -
Noel D Paton : Here is the link Skydrive
Cbarnhorst : This is another issue I have. There's no checkbox, it only says 'no system restore point has been created on your computer system drive' alongside a red 'X'. Even if I create a new restore point manually windows deletes it every time i shut down/reboot my computer. I tried all the steps listed here and here, but it still doesn't fix the issue.
Friday, July 6, 2012 2:34 AM -
Are you dual booting with XP?
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
Friday, July 6, 2012 2:58 AMAnswerer -
Nope, only have Windows 7 home premium on this computer.Friday, July 6, 2012 4:42 AM
-
Noel D Paton : Here is the link Skydrive
Cbarnhorst : This is another issue I have. There's no checkbox, it only says 'no system restore point has been created on your computer system drive' alongside a red 'X'. Even if I create a new restore point manually windows deletes it every time i shut down/reboot my computer. I tried all the steps listed here and here, but it still doesn't fix the issue.
I see from the log that you've run SFC a number of times recently?
Your problem appears in the first available log dated 4th June. - and suddenly got worse between 2nd and 4th July.
What did you install or uninstall between those dates?
Please run the following commands from an Elevated Command Prompt
DIR C:\Windows\System32\sppuinotify.dll
ICACLS C:\Windows\System32\sppuinotify.dll
DIR C:\Windows\System32\rasplap.dll
ICACLS C:\Windows\System32\rasplap.dll
copy and paste the results to your reply
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, July 6, 2012 10:28 AMModerator -
The system restore issue is unrelated and not a familiar topic for this forum. I'm afraid you'll need to post that in the Windows 7 Performance and Maintenance forum at
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance?page=1&tab=noColin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
Friday, July 6, 2012 2:42 PMAnswerer -
Cbarnhorst: Ok, I'll post a thread there, thanks for the info.
Noel D Paton: Useful tips for a novice in this kind of stuff, thanks :). Here's a translation from what I got in cmd:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C: \ Windows \ system32> DIR C: \ Windows \ System32 \ sppuinotify.dll
Volume in drive C is called Gateway
The serial number of the volume is FA5B-07FC
Directory of C: \ Windows \ System32
2009-07-13 9:41 p.m. 65536 sppuinotify.dll
1 file (s) 65,536 bytes
0 Rep. (s) 769,137,086,464 bytes free
C: \ Windows \ system32>
C: \ Windows \ system32> ICACLS C: \ Windows \ System32 \ sppuinotify.dll
C: \ Windows \ System32 \ sppuinotify.dll NT SERVICE \ TrustedInstaller: (F)
BUILTIN \ Administrators: (RX)
NT AUTHORITY \ System: (RX)
BUILTIN \ Users: (RX)
1 file properly treated; treatment failure of 0 files
C: \ Windows \ system32>
C: \ Windows \ system32> DIR C: \ Windows \ System32 \ rasplap.dll
Volume in drive C is called Gateway
The serial number of the volume is FA5B-07FC
Directory of C: \ Windows \ System32
file not found
C: \ Windows \ system32>
C: \ Windows \ system32> ICACLS C: \ Windows \ System32 \ rasplap.dll
C: \ Windows \ System32 \ rasplap.dll: The file specified is not found.
0 files properly treated, treatment failure to file of 1 file
- Edited by Ceenova Saturday, July 7, 2012 2:11 AM
Saturday, July 7, 2012 2:09 AM -
There's no need to translate any Windows output :)
Interesting result, there!
I suspect that the other recently-failing files also have the same problem. I picked the rasplap.dll because it's a file we don't normally see referred to in this forum. There is nothing obviously wrong with the sppuinotify.dll file.
This means that we'll have to replace the missing files, but I am unsure of the best way to do this.
The reason I'm unsure is that the file that the system restored automatically to my machine when I tested rasplap.dll was a different version to the original one (the original was the RTM copy, v16835, while the replaced on is a new version installed presumably with SP1, v17514). This means that manual replacement could end up putting the wrong version back in (or that my install is not a good one!).
I would therefore recommend a repair install of Windows.
You have an OEM_SLP license showing in your report - which means that you don't have a suitable disk for a repair install.
You can download a Windows 7 Home Premium SP1 media refresh ISO file from the links here....
http://www.heidoc.net/joomla/technology-science/microsoft
which lead to legitimate downloads.
once downloaded, burn the disk at the slowest speed you can.
Then follow the instructions here.... http://www.sevenforums.com/tutorials/3413-repair-install.html
Hopefully, this will return your system to a fully-functional state.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Monday, July 16, 2012 6:33 PM
- Marked as answer by Noel D PatonModerator Friday, July 27, 2012 12:05 PM
Saturday, July 7, 2012 7:01 AMModerator -
any progress??
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Monday, July 16, 2012 12:40 PMModerator