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Windows 7 sudden ''this copy of windows is not genuine'' message RRS feed

  • Question

  • Hi,

    It's been around three or four weeks now that a ''this copy of windows is not genuine'' message keeps popping up... When I click on it, it sends me to this website http://www.microsoft.com/genuine/validate/?hrOffline=0x8004fe22, where it says that ''files that Windows needs to work properly have been modified, removed or disabled. To resolve, you need to install genuine Windows.'' I've had this copy of Windows 7 directly installed on my computer (a Gateway) by the store i bought it from 1 year and a half ago and I had no problems whatsoever until now. In system properties it even says ''Windows is activated'' directly above my product ID, yet the message keeps popping up randomly. It seems I also haven't been able to use windows update correctly for a while now...

    Don't think I did anything unusual before the problems started. I did however install CCleaner.exe and I erased the registry section, don't know if that has anything to do with it. Some help would be greatly appreciated!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {EC8EEEB4-4780-43F1-84B3-A1086300B94B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppuinotify.dll[Hr = 0x80092003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC8EEEB4-4780-43F1-84B3-A1086300B94B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3417911525-1571016510-653594763</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20091117000000.000000+000</Date></BIOS><HWID>713E3C07018400FC</HWID><UserLCID>0C0C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Est(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65352</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Version du service de licences logicielles : 6.1.7601.17514

    Nom : Windows(R) 7, HomePremium edition
    Description : Windows Operating System - Windows(R) 7, OEM_SLP channel
    ID d’activation : d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
    PID étendu : 00359-00178-926-800006-02-1033-7600.0000-3352009
    Identificateur d’installation : 021100431796175674406933389055210774144080847046581435
    URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338
    URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339
    URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341
    URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340
    Clé de produit partielle : 7QJB7
    État de la licence : avec licence
    Nombre de réinitialisations de Windows restant : 3
    Heure approuvée : 2012-06-29 01:24:28

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000400
    Event Time Stamp: 6:29:2012 01:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAgACAAAAAQABAAEAonZySSB1TjRCyBTJRnz4c96IYj2kwOS9XF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC1654
      FACP            ACRSYS        FACP1654
      HPET            ACRSYS        OEMHPET
      MCFG            ACRSYS        OEMMCFG
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB1654
      GSCI            ACRSYS        GMCHSCI
      AWMI            ACRSYS        OEMB1654
      SSDT            DpgPmm        CpuPm


    • Edited by Ceenova Friday, June 29, 2012 6:22 AM
    Friday, June 29, 2012 6:13 AM

Answers

  • There's no  need to translate any Windows output :)

    Interesting  result, there!

    I suspect that the other recently-failing files also have the same problem.  I picked the rasplap.dll because it's a file we don't normally see referred to in this forum. There is nothing obviously wrong with the sppuinotify.dll file.

    This means that we'll have to replace the missing files, but I am unsure of the best way to do this.

    The reason I'm unsure is that the file that the system restored automatically to my machine when I tested rasplap.dll was a different version to the original one (the original was the RTM copy, v16835, while the replaced on is a new version installed presumably with SP1, v17514). This means that manual replacement could end up putting the wrong version back in (or that my install is not a good one!).

    I would therefore recommend a repair install of Windows.

    You have an OEM_SLP license showing in your report - which means that you don't have a suitable disk for a repair install.

    You can download a Windows 7 Home Premium SP1 media refresh ISO file from the links here....

    http://www.heidoc.net/joomla/technology-science/microsoft

    which lead to legitimate downloads.

    once downloaded, burn the disk at the slowest speed you can.

    Then follow the instructions here.... http://www.sevenforums.com/tutorials/3413-repair-install.html

    Hopefully, this will return your system to a fully-functional state.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, July 7, 2012 7:01 AM
    Moderator

All replies

  • You have a couple of problems - the biggest being that your installation of Office Pro Plus is counterfeit. You should uninstall it.and install a legitimate version once we have solved the Windows problem.

    The Windows problem is caused by a the File Mismatch in sppuinotify.dll

    First, please attempt a System Restore to a time when the system was showing as genuine - this may fix the issue.

    If that SR fails for any reason,

    Please run a full CHKDSK and SFC scan.... 
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
     
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     
    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found

    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
     
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     Post an MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, June 29, 2012 10:16 AM
    Moderator
  • Hello and thanks for the help! I tried doing a system restore but to no avail since there seems to be no point to restore to (which is weird since I created a restore point last week). I ran CHKDSK and SFC scan and I got the following message - a rough translation since my computer is in french:

    Starting of the verification phase of the system analysis.
    Verification is 100% complete.
    Protection of Windows resources found damaged files, but
    it didn't succeed in repairing them. Details are included in the journal
    CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {EC8EEEB4-4780-43F1-84B3-A1086300B94B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppuinotify.dll[Hr = 0x80092003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC8EEEB4-4780-43F1-84B3-A1086300B94B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3417911525-1571016510-653594763</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20091117000000.000000+000</Date></BIOS><HWID>713E3C07018400FC</HWID><UserLCID>0C0C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Est(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65352</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Version du service de licences logicielles : 6.1.7601.17514

    Nom : Windows(R) 7, HomePremium edition
    Description : Windows Operating System - Windows(R) 7, OEM_SLP channel
    ID d’activation : d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
    PID étendu : 00359-00178-926-800006-02-1033-7600.0000-3352009
    Identificateur d’installation : 021100431796175674406933389055210774144080847046581435
    URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338
    URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339
    URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341
    URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340
    Clé de produit partielle : 7QJB7
    État de la licence : avec licence
    Nombre de réinitialisations de Windows restant : 3
    Heure approuvée : 2012-07-05 00:42:53

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000400
    Event Time Stamp: 7:2:2012 01:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAgACAAAAAQABAAEAonZySSB1TjRCyBTJRnz4c96IYj2kwOS9XF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC1654
      FACP            ACRSYS        FACP1654
      HPET            ACRSYS        OEMHPET
      MCFG            ACRSYS        OEMMCFG
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB1654
      GSCI            ACRSYS        GMCHSCI
      AWMI            ACRSYS        OEMB1654
      SSDT            DpgPmm        CpuPm



    • Edited by Ceenova Thursday, July 5, 2012 4:51 AM
    Thursday, July 5, 2012 4:44 AM
  • OK - there's no significant change in the Windows status

    please upload your CBS log file (you'll have to copy it to the desktop first) you your public SkyDrive or other favoured fileshare site, and post a link in your response - I'll take a look and see if it offers a clue as to the root of the problem.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, July 5, 2012 6:53 AM
    Moderator
  • When you run system restore look for the checkbox that says "show more restore points."

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Thursday, July 5, 2012 12:50 PM
    Answerer
  • Noel D Paton : Here is the link Skydrive

    Cbarnhorst : This is another issue I have. There's no checkbox, it only says 'no system restore point has been created on your computer system drive' alongside a red 'X'. Even if I create a new restore point manually windows deletes it every time i shut down/reboot my computer. I tried all the steps listed here and here, but it still doesn't fix the issue.

    Friday, July 6, 2012 2:34 AM
  • Are you dual booting with XP?

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Friday, July 6, 2012 2:58 AM
    Answerer
  • Nope, only have Windows 7 home premium on this computer.
    Friday, July 6, 2012 4:42 AM
  • Noel D Paton : Here is the link Skydrive

    Cbarnhorst : This is another issue I have. There's no checkbox, it only says 'no system restore point has been created on your computer system drive' alongside a red 'X'. Even if I create a new restore point manually windows deletes it every time i shut down/reboot my computer. I tried all the steps listed here and here, but it still doesn't fix the issue.

    I see from the log that you've run SFC a number of times recently?

    Your problem appears in the first available log dated 4th June. - and suddenly got worse between 2nd  and 4th July.

    What did you install or uninstall between those dates?

    Please run the following commands from an Elevated Command Prompt

    DIR C:\Windows\System32\sppuinotify.dll

    ICACLS C:\Windows\System32\sppuinotify.dll

    DIR C:\Windows\System32\rasplap.dll

    ICACLS C:\Windows\System32\rasplap.dll

    copy and paste the results to your reply

      Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, July 6, 2012 10:28 AM
    Moderator
  • The system restore issue is unrelated and not a familiar topic for this forum.  I'm afraid you'll need to post that in the Windows 7 Performance and Maintenance forum at

    http://answers.microsoft.com/en-us/windows/forum/windows_7-performance?page=1&tab=no

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Friday, July 6, 2012 2:42 PM
    Answerer
  • Cbarnhorst: Ok, I'll post a thread there, thanks for the info.

    Noel D Paton: Useful tips for a novice in this kind of stuff, thanks :). Here's a translation from what I got in cmd:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C: \ Windows \ system32> DIR C: \ Windows \ System32 \ sppuinotify.dll
      Volume in drive C is called Gateway
      The serial number of the volume is FA5B-07FC

      Directory of C: \ Windows \ System32

    2009-07-13 9:41 p.m. 65536 sppuinotify.dll
                    1 file (s) 65,536 bytes
                    0 Rep. (s) 769,137,086,464 bytes free

    C: \ Windows \ system32>
    C: \ Windows \ system32> ICACLS C: \ Windows \ System32 \ sppuinotify.dll
    C: \ Windows \ System32 \ sppuinotify.dll NT SERVICE \ ​​TrustedInstaller: (F)
                                         BUILTIN \ Administrators: (RX)
                                         NT AUTHORITY \ System: (RX)
                                         BUILTIN \ Users: (RX)

    1 file properly treated; treatment failure of 0 files

    C: \ Windows \ system32>
    C: \ Windows \ system32> DIR C: \ Windows \ System32 \ rasplap.dll
      Volume in drive C is called Gateway
      The serial number of the volume is FA5B-07FC

      Directory of C: \ Windows \ System32

    file not found

    C: \ Windows \ system32>
    C: \ Windows \ system32> ICACLS C: \ Windows \ System32 \ rasplap.dll
    C: \ Windows \ System32 \ rasplap.dll: The file specified is not found.
    0 files properly treated, treatment failure to file of 1 file



    • Edited by Ceenova Saturday, July 7, 2012 2:11 AM
    Saturday, July 7, 2012 2:09 AM
  • There's no  need to translate any Windows output :)

    Interesting  result, there!

    I suspect that the other recently-failing files also have the same problem.  I picked the rasplap.dll because it's a file we don't normally see referred to in this forum. There is nothing obviously wrong with the sppuinotify.dll file.

    This means that we'll have to replace the missing files, but I am unsure of the best way to do this.

    The reason I'm unsure is that the file that the system restored automatically to my machine when I tested rasplap.dll was a different version to the original one (the original was the RTM copy, v16835, while the replaced on is a new version installed presumably with SP1, v17514). This means that manual replacement could end up putting the wrong version back in (or that my install is not a good one!).

    I would therefore recommend a repair install of Windows.

    You have an OEM_SLP license showing in your report - which means that you don't have a suitable disk for a repair install.

    You can download a Windows 7 Home Premium SP1 media refresh ISO file from the links here....

    http://www.heidoc.net/joomla/technology-science/microsoft

    which lead to legitimate downloads.

    once downloaded, burn the disk at the slowest speed you can.

    Then follow the instructions here.... http://www.sevenforums.com/tutorials/3413-repair-install.html

    Hopefully, this will return your system to a fully-functional state.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, July 7, 2012 7:01 AM
    Moderator
  • any progress??

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, July 16, 2012 12:40 PM
    Moderator