Dial Plan is Unknown, but exists!!!!

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  Quick answer is if your dialplan in exchange is called Dialplan and you domain is domain.cl then on the OCS side your Dialplan must be named dialplan.domain.cl.

   

  This is how the link is made between the two products.

  Sunday, April 27, 2008 3:50 AM
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  Thanks for your response

   

  finally i've solve my problem

   

  there's problems when the exchucutil.ps1 scripts set the permissions to the files inside the folder UMDialPlans. the permissions are correctly sets in the folder, but no in the dial plan object.

   

  when i set the permissions there, the aplication works perfectly!!!!

   

  weird issue.

   

   

  Sunday, April 27, 2008 9:52 PM
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  Also you have a typo in your configuration.

  ms-diagnostics: 15003;reason="Dial plan is unknown";source="ocserver.domain.cl";dialplan="DialPlan.domian.cl";appName="ExumRouting"ms-diagnostics: 15003;reason="Dial plan is unknown";source="ocserver.domain.cl";dialplan="DialPlan.domian.cl";appName="ExumRouting"

   

  DialPlan.domian.cl => domain.cl?

   

  //hope that helps.

   

   

  Christian_Aguilera wrote:

  I have an Exchange server 2007 configured with UM, and an OCS Standard server 2007. recently we need to enable Auto Attendant and Subscriber Access, but with no results.   The main issue is when I try to call to the AA, the OCS server sends me this message into the Event viewer:   A missed call notification could not be generated for user sip:user@domain.cl because the assigned dial plan DialPlan.domain.cl is not known. Problems with this user's dial plan will not be reported again for another hour. Cause: The dial plan is no longer defined, or permission to access Active Directory objects may not be granted to this process. Resolution: Assign the user to a new dial plan, or adjust the permissions on Active Directory.   When i run the logging tool and repeat the call I get this:   TL_INFO(TF_PROTOCOL) [1]0DD4.1630::04/02/2008-19:40:44.171.00000ff5 (SIPStack,SIPAdminLog::TraceProtocolRecord:1224.idx(122))$$begin_record Instance-Id: 00004EDB Direction: outgoing;source="local" Peer: ocsedge.domain.cl:1603 Message-Type: response Start-Line: SIP/2.0 480 Temporarily Unavailable From: "Aguilera Christian"<sip:caguilera@domain.cl>;tag=0131376d30;epid=9418d2032e To: <sip:caguilera@domain.cl;opaque=app:voicemail>;tag=6C8119352666CCF9785D98B736D3AFED CSeq: 1 INVITE Call-ID: 9ca6be77593ce7053e0fcc0a1384bd4f Authentication-Info: NTLM rspauth="01000000D15871801B609EAE64000000", srand="D59C7693", snum="202", opaque="8B89F42A", qop="auth", targetname="ocserver.domain.cl", realm="SIP Communications Service" Content-Length: 0 Via: SIP/2.0/TLS 10.10.50.66:1603;branch=z9hG4bKD8A0A6AA.0F4D165B;branched=FALSE;ms-received-port=1603;ms-received-cid=3D00 Via: SIP/2.0/TLS 10.10.50.233:2413;received=200.27.88.66;ms-received-port=9114;ms-received-cid=600 ms-diagnostics: 15003;reason="Dial plan is unknown";source="ocserver.domain.cl";dialplan="DialPlan.domian.cl";appName="ExumRouting" Server: ExumRouting/3.0.0.0 Message-Body: – $$end_record   The Dial Plan exist (Including capitals) and all users are using that plan.   when I re-check the permissions there's no problem:   [PS] E:\Program Files\Exchange\Scripts>.\ExchUCUtil.ps1 -verify Using Global Catalog: GC://DC=domain,DC=cl Permissions for group ultragestion.net\RTCUniversalServerAdmins ObjectName                 AccessRights               Configured ----------                 ------------               ---------- Contab Dos Mil             ListChildren               True UM DialPlan Container      ListChildren, ReadProperty True UM AutoAttendant Container ListChildren, ReadProperty True Permissions for group ultragestion.net\RTCComponentUniversalServices ObjectName                 AccessRights               Configured ----------                 ------------               ---------- DOMAIN             ListChildren               True UM DialPlan Container      ListChildren, ReadProperty True UM AutoAttendant Container ListChildren, ReadProperty True   PoolFqdn                    UMIPGateway                DialPlans --------                           -----------                         --------- ocserver.domain.cl   OCSERVER                     {DialPlan}   And the OcsUMUtil.exe doesn't show me any issues     thanks in advanced

  Thursday, July 24, 2008 8:23 AM