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Can I change the template for an existing article? RRS feed

  • Question

  • Can I go in and change the template for a knowledge base article that's already been created, or do I need to create a new one?
    Wednesday, November 23, 2011 3:15 PM

Answers

  • hi patterson

    Unfortunately there isnt any option to change the Template of  Created Article ,

    As the article is an instance of the Template contain text ( ie data )

     No way its going to know that how to put the data in the new instance of the another  template , as the format is different

     Its analogus to Email Template , Each one is different on its own.

    hope this helps

    dkay

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    • Marked as answer by gmpatterson Wednesday, November 23, 2011 5:13 PM
    Wednesday, November 23, 2011 4:50 PM

All replies

  • hi patterson

    Unfortunately there isnt any option to change the Template of  Created Article ,

    As the article is an instance of the Template contain text ( ie data )

     No way its going to know that how to put the data in the new instance of the another  template , as the format is different

     Its analogus to Email Template , Each one is different on its own.

    hope this helps

    dkay

    --------------------------------------------------------------------------------
     If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".

     

    • Marked as answer by gmpatterson Wednesday, November 23, 2011 5:13 PM
    Wednesday, November 23, 2011 4:50 PM
  • Thank you for the response. That's what I figured.
    Wednesday, November 23, 2011 5:13 PM