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Unable to order Windows 7 upgrade from the upgrade offers page??? RRS feed

  • Question

  • Sorry if this would be better somewhere else, I went all over the order site and couldn't find a direct email link, and couldn't find another forum that this looked right for.
    I just a couple days ago purchased vista ultimate retail and installed, activated online successfully, and registered with MS.  I pass WGA and everything.  No hacks, no anything has been used.  But when I go to the Windows 7 upgrade order site at https://om2.one.microsoft.com/opa/Validation.aspx?StoreID=127971aa-ac70-438f-9304-4bd05de66415&LocaleCode=en-us and try to proceed I get this:

     
    We're sorry, the following error(s) have occurred:
    You have not provided an eligible Windows Vista product key. Please try again with a valid Windows Vista product key which is eligible for this Windows 7 Upgrade Option. If you purchased a new PC with Windows Vista installed, please follow the instructions for your PC manufacturer here.

    Ok, huh?  Retail Windows Vista Ultimate purchased after 6/26 is supposed to be valid...
    MGADIAG.EXE report

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-BWQYQ-WWKY9-GR6G3
    Windows Product Key Hash: gZ8tYTOZvFvQqAWhWjd66NW1NwI=
    Windows Product ID: 89580-379-1880335-71123
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {8D6002D7-FC09-4625-9E9B-01850798EBFE}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8D6002D7-FC09-4625-9E9B-01850798EBFE}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GR6G3</PKey><PID>89580-379-1880335-71123</PID><PIDType>5</PIDType><SID>S-1-5-21-286618484-3585165397-966056973</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965SS_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1705.2007.0902.1850</Version><SMBIOSVersion major="2" minor="4"/><Date>20070902000000.000000+000</Date></BIOS><HWID>BF323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>F16624D494CEBC</Val><Hash>kRM0ZHN9eHn8MLFrYeLNUnSNn08=</Hash><Pid>81608-862-8922284-65979</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-379-188033-00-1033-6002.0000-2082009
    Installation ID: 007595929402541904243856104684457113436243943091301570
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: GR6G3
    License Status: Licensed
    HWID Data-->
    HWID Hash Current: PgAAAAIABgABAAIAAgABAAAAAgABAAEAJJQWQ3B8c3Qk2r4k1MEu9+zYxpjG6BBwsAeN7/L0loeAI6xWKoU=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   DG965SS
      FACP   INTEL   DG965SS
      HPET   INTEL   DG965SS
      MCFG   INTEL   DG965SS
      WDDT   INTEL   DG965SS
      ASF!   INTEL   DG965SS

    I'm at a complete loss here.  This is severely angering me, as I would've just waited and purchased Windows 7 when it came out, but I was supposed to be able to get the upgrade for the 9.99 shipping if I went ahead and purchased Vista now.  So I plop down $320 for Vista Ultimate retail FPP, and then the upgrade order site tells me to go F myself when I try to order the upgrade.  Thus far this is not a good customer experience.  Anyone have any ideas?  Any MS staff lurking that can assist or at least direct me to an email to send for help with this dumb upgrade offer?  Someone please throw me a freakin bone here...
    Monday, July 27, 2009 8:25 PM

Answers

  • MRice76,

    Are you sure it's not a simple case of mistyping the Product Key?  Sometimes the letter "B" and the numeral "8" can look the same in the font used on the PK sticker.

    I noticed that you have Office 2007 Ultimate, which quite often is purchased by students at that huge 91% discount, "The Ultimate Steal."  Did you happen to purchase an Academic version of Vista Ultimate?  If so, according to the T&C at the link below the Academic version of Vista Ultimate is not eligible for the Win7 free upgrade.

    If it's not that simple, have a look at:  https://om.one.microsoft.com/OPA/htmlpages/TC/Win7upgrade/Win7UpgradeTandC.htm , there's an email address you can use to try to get your issue fixed.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, July 27, 2009 9:07 PM

All replies

  • MRice76,

    Are you sure it's not a simple case of mistyping the Product Key?  Sometimes the letter "B" and the numeral "8" can look the same in the font used on the PK sticker.

    I noticed that you have Office 2007 Ultimate, which quite often is purchased by students at that huge 91% discount, "The Ultimate Steal."  Did you happen to purchase an Academic version of Vista Ultimate?  If so, according to the T&C at the link below the Academic version of Vista Ultimate is not eligible for the Win7 free upgrade.

    If it's not that simple, have a look at:  https://om.one.microsoft.com/OPA/htmlpages/TC/Win7upgrade/Win7UpgradeTandC.htm , there's an email address you can use to try to get your issue fixed.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, July 27, 2009 9:07 PM
  • MRice76,

    Are you sure it's not a simple case of mistyping the Product Key?  Sometimes the letter "B" and the numeral "8" can look the same in the font used on the PK sticker.

    I noticed that you have Office 2007 Ultimate, which quite often is purchased by students at that huge 91% discount, "The Ultimate Steal."  Did you happen to purchase an Academic version of Vista Ultimate?  If so, according to the T&C at the link below the Academic version of Vista Ultimate is not eligible for the Win7 free upgrade.

    If it's not that simple, have a look at:  https://om.one.microsoft.com/OPA/htmlpages/TC/Win7upgrade/Win7UpgradeTandC.htm , there's an email address you can use to try to get your issue fixed.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

    Thanks for the link I'll try emailing them, somehow I didn't think I'd find the support link under terms and conditions, I figured I'd find it under "Help"... Silly me...
    As for mistyping, no, I've tried it like 5 times and I know I've got it right... had no problems using it to install, activate, and register windows... and no, didn't buy the ultimate steal bit either... not for vista... Office could be I suppose, my brother bought it and after a short time said he hated the new office and was going back to his old version and gave that to me... I'm assuming it wasn't an upgrade product since it didn't ask for any qualifying product disc or key and it installed and verified just fine...
    Monday, July 27, 2009 9:42 PM
  • Hello MRice76,

      On that order page (https://om2.one.microsoft.com/opa/Validation.aspx?StoreID=127971aa-ac70-438f-9304-4bd05de66415&LocaleCode=en-us) in the upper right area of the page is a link titled "Help with my Order" that may help with your issue, also.

    Thank you,
    Darin MS

    Tuesday, July 28, 2009 5:15 PM