Sorry if this would be better somewhere else, I went all over the order site and couldn't find a direct email link, and couldn't find another forum that this looked right for.
I just a couple days ago purchased vista ultimate retail and installed, activated online successfully, and registered with MS. I pass WGA and everything. No hacks, no anything has been used. But when I go to the Windows 7 upgrade order site at
You have not provided an eligible Windows Vista product key. Please try again with a valid Windows Vista product key which is eligible for this Windows 7 Upgrade Option. If you purchased a new PC with Windows Vista installed, please follow the instructions for your PC manufacturer
here. Ok, huh? Retail Windows Vista Ultimate purchased after 6/26 is supposed to be valid...
MGADIAG.EXE report
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-BWQYQ-WWKY9-GR6G3
Windows Product Key Hash: gZ8tYTOZvFvQqAWhWjd66NW1NwI=
Windows Product ID: 89580-379-1880335-71123
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010100.2.0.001
ID: {8D6002D7-FC09-4625-9E9B-01850798EBFE}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8D6002D7-FC09-4625-9E9B-01850798EBFE}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GR6G3</PKey><PID>89580-379-1880335-71123</PID><PIDType>5</PIDType><SID>S-1-5-21-286618484-3585165397-966056973</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965SS_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1705.2007.0902.1850</Version><SMBIOSVersion major="2" minor="4"/><Date>20070902000000.000000+000</Date></BIOS><HWID>BF323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>F16624D494CEBC</Val><Hash>kRM0ZHN9eHn8MLFrYeLNUnSNn08=</Hash><Pid>81608-862-8922284-65979</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Ultimate edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89580-00142-379-188033-00-1033-6002.0000-2082009
Installation ID: 007595929402541904243856104684457113436243943091301570
Processor Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=43473Machine Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=43474Use License URL:
http://go.microsoft.com/fwlink/?LinkID=43476Product Key Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=43475Partial Product Key: GR6G3
License Status: Licensed
HWID Data-->
HWID Hash Current: PgAAAAIABgABAAIAAgABAAAAAgABAAEAJJQWQ3B8c3Qk2r4k1MEu9+zYxpjG6BBwsAeN7/L0loeAI6xWKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL DG965SS
FACP INTEL DG965SS
HPET INTEL DG965SS
MCFG INTEL DG965SS
WDDT INTEL DG965SS
ASF! INTEL DG965SS
I'm at a complete loss here. This is severely angering me, as I would've just waited and purchased Windows 7 when it came out, but I was supposed to be able to get the upgrade for the 9.99 shipping if I went ahead and purchased Vista now. So I plop down $320 for Vista Ultimate retail FPP, and then the upgrade order site tells me to go F myself when I try to order the upgrade. Thus far this is not a good customer experience. Anyone have any ideas? Any MS staff lurking that can assist or at least direct me to an email to send for help with this dumb upgrade offer? Someone please throw me a freakin bone here...
