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Windows Genuine Advantage Valadation Tool (KB892130) Will not load RRS feed

  • Question

  • Tried the following:

    STEP ~ 1

    Deactivated antivirus program

    Installed the WGA engine manually via ~
    ==========================
    The WGA engine may have been already installed but is not working properly.
    Use the following steps to reinstall it. This will ensure the engine
    files be copied and registered properly.

    1. Download the ActiveX cab file from the following link and then save it to
    the Desktop.

    http://download.microsoft.com/download/a/c/f/acfe4666-1faf-43fd-b6fb-...

    Open the downloaded cab file and we will find the following three files:

    GWFSPIDGen.dll
    LegitCheckControl.dll
    LegitCheckControl.inf


    2. Click "Start", click "Run", type: "%windir%\system32" (without
    quotations) and press Enter. Copy the GWFSPIDGen.dll and
    LegitCheckControl.dll files into the opened system32 folder.


    3. Click "Start", click "Run", type: "REGSVR32 LegitCheckControl.dll"
    (without the quotations) and press Enter. We will see a popup message state
    this process succeeded.

    4. Click "Start", click "Run", type: "inf" (without quotations) and press
    Enter. Copy the LegitCheckControl.inf file into the opened inf folder.


    5. Right click on the copied LegitCheckControl.inf file in the inf folder,
    and then choose Install. The WGA engine will be installed automatically.

    After we finish the above steps, please restart the computer and try to
    validate the Windows again.

     

    Continued failure

    =========================
    STEP ~ 2

     

    Dowloaded and ran Microsoft XP Genuine Advantage Diagnostic Tool (1.7.0069.0) with following results:

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-Q92HQ-VQJVP-WK6RF
    Windows Product Key Hash: uYU/TAdZWI0PNYGwwnCZQ1ndmlI=
    Windows Product ID: 76488-024-1838134-22018
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C75366AB-BAFF-4172-9EAE-C120C9E3C6AC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.3.254.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C75366AB-BAFF-4172-9EAE-C120C9E3C6AC}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WK6RF</PKey><PID>76488-024-1838134-22018</PID><PIDType>5</PIDType><SID>S-1-5-21-1578229060-3831153877-1388162708</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20031202000000.000000+000</Date></BIOS><HWID>99EF394F01842072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DIM2400</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86D917FC1F81500</Val><Hash>cPHlnVJpXknsDw1NmgUILMAsbog=</Hash><Pid>73931-640-4339835-57976</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Any assistance would be greatly appreciated.
    Thursday, February 21, 2008 9:07 PM

Answers

  • Hello Phillip Macon,
     

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp . 

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem: 

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 25, 2008 9:42 PM