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validation issue for Office 2002 RRS feed

  • Question

  • Have been using this for years. Don't remember the exact history over several computers, but have never had a validation problem before. Windows itself is validated. But not Office.

    Please advise.

    Here is data from your applet:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-8874T-2PFKX-4THXQ
    Windows Product Key Hash: VPzxtM/IP6jSnOXGtdknl4Up8Lk=
    Windows Product ID: 55274-640-5904253-23075
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {F55A5D76-B871-430E-9A0F-DB87613406B7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F55A5D76-B871-430E-9A0F-DB87613406B7}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4THXQ</PKey><PID>55274-640-5904253-23075</PID><PIDType>1</PIDType><SID>S-1-5-21-823518204-1214440339-725345543</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>ER890AA-ABA a1410n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20060919000000.000000+000</Date></BIOS><HWID>A44133FF0184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17425</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E0D3:Compaq Computer Corporation|1E0D3:Compaq Computer Corporation|1E0D3:Hewlett-Packard Company|1005F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

     

    Monday, July 5, 2010 11:24 PM

Answers

  • Hello eveningclouds,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Note that the report says you have a Blocked VLK, which means that (a) your HP/Compaq computer has a Volume Licensing edition of Office XP Pro installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    As an individual consumer you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, dpending upon whether you received "high quality" counterfeit maerials, you may qualify for the Office Complimentary Offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs to put back the genuine installation of Office you may have already had on the computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, July 6, 2010 2:44 AM
  • Hello eveningclouds,

    The nongenuine installation of Office XP Pro w/Front Page uses a product key that ends in TBBBG.  As long as the software in front of you does NOT use a product key that ends in TBBBG, and is retail or OEM software, and reports as Genuine once installed and validated, you should be fine.

    The Office uninstallation procedure is not designed to erase or otherwise delete any documents, data, or email that you have currently on the computer.  However it is a wise precaution to regularly back up any data that you cannot afford to lose, and of course to backup your data before making a big change to your computer like uninstalling a large program like Office.  If you have used Outlook for a while it's likely you have customized a lot of settings just the way you like them.

    Have a look at these two articles:  http://support.microsoft.com/kb/312978/en-us and http://office.microsoft.com/en-us/outlook-help/using-the-microsoft-outlook-personal-folders-backup-tool-HA001087532.aspx?CTT=1


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, July 7, 2010 11:52 AM

All replies

  • Hello eveningclouds,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Note that the report says you have a Blocked VLK, which means that (a) your HP/Compaq computer has a Volume Licensing edition of Office XP Pro installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    As an individual consumer you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, dpending upon whether you received "high quality" counterfeit maerials, you may qualify for the Office Complimentary Offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs to put back the genuine installation of Office you may have already had on the computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, July 6, 2010 2:44 AM
  • Thanks, although I don't know why this should suddenly crop up after several years.

    Warning says we've only got 7 days left. As the software is pretty old anyway, maybe we'll just buy new.

    1. We have XP installed (legally I should add) and no interest in upgrading to Windows 7, as our computer couldn't handle it.

    2. Is there a place to obtain Office for XP still?

    3. Terrified of losing all our email files with a new install or deinstall of older version. How do we prevent that?

    By the way, as we are the purchasers of the software and are a business, I don't see how anyone could have reported it as invalid. And I don't think HP computers are fitted with pirated or illegal versions.

    Tuesday, July 6, 2010 4:30 PM
  • Let me continue this discussion.

    I have the install disks right in front of me. Certificate of authenticity with Product Key etc. Can I just reinstall from these disks? If so, how do I prevent loss of email in OUtlook?

    Tuesday, July 6, 2010 4:44 PM
  • Hello eveningclouds,

    The nongenuine installation of Office XP Pro w/Front Page uses a product key that ends in TBBBG.  As long as the software in front of you does NOT use a product key that ends in TBBBG, and is retail or OEM software, and reports as Genuine once installed and validated, you should be fine.

    The Office uninstallation procedure is not designed to erase or otherwise delete any documents, data, or email that you have currently on the computer.  However it is a wise precaution to regularly back up any data that you cannot afford to lose, and of course to backup your data before making a big change to your computer like uninstalling a large program like Office.  If you have used Outlook for a while it's likely you have customized a lot of settings just the way you like them.

    Have a look at these two articles:  http://support.microsoft.com/kb/312978/en-us and http://office.microsoft.com/en-us/outlook-help/using-the-microsoft-outlook-personal-folders-backup-tool-HA001087532.aspx?CTT=1


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, July 7, 2010 11:52 AM