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subscription ended after one month???? !!!!! RRS feed

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    hello,

    I just renewed my onecare subscription last month. I checked yesterday and it said i had 11 months left. I just signed onto my pc and it tells me I am at risk and my subscription has ended.

    Help please

    thank you
    Monday, March 2, 2009 12:19 AM

Answers

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    I do not recommend that you remove the LiveID and activate once again.

     

    You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, March 2, 2009 4:13 AM
    Moderator

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    Run Live ID removal tool.

    Live ID removal Tool :

    http://download.microsoft.com/download/f/7/5/f759f03c-cee7-4e3d-978c-0d56b9a8533b/RemoveMachine.exe


    Once you are done with the Live ID removal, then try to subscribe with your Live ID again.

    Monday, March 2, 2009 12:39 AM
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    Ok thank you I will try this. I also just realized that the credit card that i used to renew my subscription has been changed. The account is the same but I got a new card from mastercard with a new number, could this have something to do with the problem?? Is it attemting to renew my subscription on a monthly basis?
    Monday, March 2, 2009 12:52 AM
  • Question
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    I do not recommend that you remove the LiveID and activate once again.

     

    You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, March 2, 2009 4:13 AM
    Moderator