Hi,
Did the support staff provide you with a case number or some other identifying number? I am not sure what specifically you mean by MCP support. You will want to contact the Regional Service Center for your country/region. You may want to send the information
to them by email instead of talking with them on the phone. That way you will have a documentation trail. Provide them with all of the information that you can. Scan and send the score report for your 70-480 exam. In addition, send them the name and email
addresses associated with both your old and new MC ID number, and send the ID numbers also.
Once you send the information, you should receive a reply email within a day or so. This email will let you know that they are working on your issue. If your issue is not solved in a reasonable period of time after that email (give it a week or so), please
send me an email directly or reply to this post. I will help you escalate the issue to get it resolved.
Here is the URL for the Regional Service Center page:
http://www.microsoft.com/learning/en-us/help.aspx
Mike Corkery, MCT, MVP (Office Systems), MCSD (Windows Store Apps), MCSD (Web Apps), MCITP, MCPD, MSF, etc. Please do not forget to click “Vote as Helpful” if any post helps you and "Mark as Answer”if it solves the issue.
