Hello, I have been scanning other entries and it seems my symptons are a combination of other problems I read about. I have been getting this "Spyware Protect 2009 alert" popups, indicating that I have multiple viruses thriving on my computer. When I run One Care, it states that there is a trojan spypro virus and attempts to clean it, however, within a few minutes, the popups reoccur. This has been occurring over the past few days and is a major incovenience, and I believe also responsible for some recent blue screens. I also have on my computer SuperAntiSpy utility which was recommended by a Window live tech about two years ago. When I run this utility, it notes about 27 virus/adware/spyware and I then quarantine and reboot. Shortly after, they reoccur.
I have submitted several complaints in the One Care support, and am awaiting response, but I thought that with a subscription, that you could also receive live, real time support, either through chat or through phone service?
If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.
