Hi Fitzy1987uk,
Just follow the below steps:
If you do not have access to the Start Button:
1) Login to Vista and Click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to Run or Save, Select Run
4) When the program runs, Click the Continue button, then click the Copy button.
5) Return to this thread by Typing: http://forums.community.microsoft.com/en-US/genuinevista/thread/ec2fe45e-3db8-4a04-bb02-3d8fb00e2ef0 into the browser address bar.
6) In a reply post, Paste the Diagnostic Report.
Thank you,
Darin Smith
WGA Forum Manager
Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.