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Windows update dont work /Software Licensing wont work either

    Question

  • Hi everyone,

    When i try to update my Windows update i get the error message 80070426 but when i try to "start" the software licensing i get the error 0x80070002.

    Some guys suggested me to do a diagnostic and this is what i get:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {FE328C0A-9FA8-421F-9EB4-653FE33CE0A3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FE328C0A-9FA8-421F-9EB4-653FE33CE0A3}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1166461632-1285566829-2903576075</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.5A     </Version><SMBIOSVersion major="2" minor="4"/><Date>20100322000000.000000+000</Date></BIOS><HWID>75303507018400FA</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>81DB2BC68F7BF40</Val><Hash>SfSGju9DaYCTVKNyo6bxbPXGf4M=</Hash><Pid>81602-928-5212873-68117</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAEAAQACAAAABAABAAEAJJQMuhTBPF7WdXB6kiQso0aDZMeo+/L0LeJUJk0KknoMO6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30CB    
      FACP            HP            30CC    
      HPET            HP            30CB    
      BOOT            HP            30CB    
      MCFG            HP            30CB    
      TMOR            HP            30CC    
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP            30CB    
      SSDT            HP            30CB    
      SSDT            HP            30CB    
      SSDT            HP            30CB    

    Friday, August 31, 2012 9:27 PM

Answers

  • Hi,

    Yeah i used the built-in system restore hoping it would fix the SoftwareLicensing (and it is fixed now). I can still do a complete format if needed.

    I have troubles now when using windows update when i try to install IE9 (i have IE7 atm). It says mt operating system doenst support IE or/and the installation is not completed.

    MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {BE83418F-9061-495F-829B-C58F70A2F80F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE83418F-9061-495F-829B-C58F70A2F80F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1166461632-1285566829-2903576075</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.5A     </Version><SMBIOSVersion major="2" minor="4"/><Date>20100322000000.000000+000</Date></BIOS><HWID>75303507018400FA</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>81DB2BC68F7BF40</Val><Hash>SfSGju9DaYCTVKNyo6bxbPXGf4M=</Hash><Pid>81602-928-5212873-68117</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versie van Software Licensing-service: 6.0.6002.18005
    Naam: Windows(TM) Vista, HomePremium edition
    Beschrijving: Windows Operating System - Vista, OEM_SLP channel
    Activerings-id: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Toepassings-id: 55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 89578-00146-321-500061-02-1043-6000.0000-2752011
    Installatie-id: 242720691901634815854205661866748334324416643404549585
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=43473
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=43474
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=43476
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=43475
    Gedeeltelijke productcode: WQD8Q
    Licentiestatus: licentie

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAEAAQACAAAABAABAAEAJJQMuhTBPF7WdXB6kiQso0aDZMeo+/L0LeJUJk0KknoMO6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30CB    
      FACP            HP            30CC    
      HPET            HP            30CB    
      BOOT            HP            30CB    
      MCFG            HP            30CB    
      TMOR            HP            30CC    
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP            30CB    
      SSDT            HP            30CB    
      SSDT            HP            30CB    
      SSDT            HP            30CB    

    Hope u can help me more, if IE is offtopic for this forum where should i ask it then?

    THanks again

    • Marked as answer by Jan PC Saturday, September 1, 2012 12:47 PM
    Saturday, September 1, 2012 11:00 AM
  • That report looks fine now - well done for finding the easy solution :)

    As far as your IE problem is concenred your best bet is probably going to be the Windows Answers IE forums here.... http://answers.microsoft.com/en-us/ie/forum/windows_vista  - where the IE experts hang out.

    It may be a good idea to run a couple of basis tools first to check system readyness -

    CHKDSK C: /R

    SFC /SCANNOW

    and then the System Readiness download.

    http://support.microsoft.com/kb/947821

    Run the tool and see what it has to say - you'll need to look in the CheckSUR.log file - and be prepared to upload it to your SktDrive for anaylsis in the forum (although if it finds nothing just state that in your new post)

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by Jan PC Saturday, September 1, 2012 12:47 PM
    Saturday, September 1, 2012 11:23 AM
    Moderator

All replies

  • Your problem appears to be that the Software Licensing Service is not running. and it must, if Vista is not to complain.

     Have you been using any form of Registry Cleaner??

    First check that the Service is set to start Automatically –

    Click on Start,

     in the Search box, type

    SERVICES.MSC

    and hit the Enter key.

    Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties.

    Make sure that it’s set to Automatic, and click Apply

     

     Once that’s properly set, Start the service – how long before it appears to stop again? Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

     

     Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results. 

     

    net start slsvc

    sc qc slsvc

    sc queryex slsvc

    sc qprivs slsvc

    sc qsidtype slsvc

    sc sdshow slsvc

     

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 31, 2012 10:13 PM
    Moderator
  • Hi Noel, thanks for your respons.

    To answer your questions:

    Yes i used a registery cleaner, CCleaner and Tune up.

    After a system recovery the problem with the Software Licensing is fixed..i can do some windows updates now (but the updates with Internet explorer 9, all fail..)

    I know i tried to uninstall it some days ago but i realise now i shouldnt have done that.. any way to install IE9 again? I get the message everytime the installation failed..

    This is what i get in my cmd.

    C:\Windows\system32>net start slsvc
    De aangevraagde service is al gestart.

    Typ NET HELPMSG 2182 voor meer hulp.


    C:\Windows\system32>
    C:\Windows\system32>sc qc slsvc
    [SC] QueryServiceConfig VOLTOOID

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>
    C:\Windows\system32>sc queryex slsvc

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 1480
            FLAGS              :

    C:\Windows\system32>
    C:\Windows\system32>sc qprivs slsvc
    [SC] QueryServiceConfig2 VOLTOOID

    SERVICE_NAME: slsvc
            BEVOEGDHEDEN     : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>
    C:\Windows\system32>sc qsidtype slsvc
    [SC] QueryServiceConfig2 VOLTOOID

    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>
    C:\Windows\system32>sc sdshow slsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>

    Saturday, September 1, 2012 9:38 AM
  • You say 'System Recovery' - but then mention IE9.

    I take this to mean that you actually used System Restore (the built-in Windows tool) rather than a full reformat/reinstall or a 'repair install' using the manufacturer's recovery options?

    Please post a new MGADiag report anyhow - it may show something.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 1, 2012 10:30 AM
    Moderator
  • Hi,

    Yeah i used the built-in system restore hoping it would fix the SoftwareLicensing (and it is fixed now). I can still do a complete format if needed.

    I have troubles now when using windows update when i try to install IE9 (i have IE7 atm). It says mt operating system doenst support IE or/and the installation is not completed.

    MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {BE83418F-9061-495F-829B-C58F70A2F80F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE83418F-9061-495F-829B-C58F70A2F80F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1166461632-1285566829-2903576075</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.5A     </Version><SMBIOSVersion major="2" minor="4"/><Date>20100322000000.000000+000</Date></BIOS><HWID>75303507018400FA</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>81DB2BC68F7BF40</Val><Hash>SfSGju9DaYCTVKNyo6bxbPXGf4M=</Hash><Pid>81602-928-5212873-68117</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versie van Software Licensing-service: 6.0.6002.18005
    Naam: Windows(TM) Vista, HomePremium edition
    Beschrijving: Windows Operating System - Vista, OEM_SLP channel
    Activerings-id: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Toepassings-id: 55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 89578-00146-321-500061-02-1043-6000.0000-2752011
    Installatie-id: 242720691901634815854205661866748334324416643404549585
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=43473
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=43474
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=43476
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=43475
    Gedeeltelijke productcode: WQD8Q
    Licentiestatus: licentie

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAEAAQACAAAABAABAAEAJJQMuhTBPF7WdXB6kiQso0aDZMeo+/L0LeJUJk0KknoMO6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30CB    
      FACP            HP            30CC    
      HPET            HP            30CB    
      BOOT            HP            30CB    
      MCFG            HP            30CB    
      TMOR            HP            30CC    
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP            30CB    
      SSDT            HP            30CB    
      SSDT            HP            30CB    
      SSDT            HP            30CB    

    Hope u can help me more, if IE is offtopic for this forum where should i ask it then?

    THanks again

    • Marked as answer by Jan PC Saturday, September 1, 2012 12:47 PM
    Saturday, September 1, 2012 11:00 AM
  • That report looks fine now - well done for finding the easy solution :)

    As far as your IE problem is concenred your best bet is probably going to be the Windows Answers IE forums here.... http://answers.microsoft.com/en-us/ie/forum/windows_vista  - where the IE experts hang out.

    It may be a good idea to run a couple of basis tools first to check system readyness -

    CHKDSK C: /R

    SFC /SCANNOW

    and then the System Readiness download.

    http://support.microsoft.com/kb/947821

    Run the tool and see what it has to say - you'll need to look in the CheckSUR.log file - and be prepared to upload it to your SktDrive for anaylsis in the forum (although if it finds nothing just state that in your new post)

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by Jan PC Saturday, September 1, 2012 12:47 PM
    Saturday, September 1, 2012 11:23 AM
    Moderator
  • Hi,

    I ran the tool but still doenst work. I only get the message when i ran the tool== completed

    I ran CHKDSK C: /R but didnt see what my screen said..it was done before i was on my laptop again (is there a possibility to see what the result was).

    SFC /SCANNOW gets stuck at 33% and then i get a message in cmd:

    C:\Windows\system32>SFC /SCANNOW

    Systeemcontrole wordt gestart. Dit proces kan enige minuten duren.

    Verificatiefase van systeemscan wordt gestart.
    Verificatie is 33% voltooid.

    De aangevraagde bewerking kan niet worden uitgevoerd.

    I have 10 Winrar files in CheckSUR but nothing else?

    Saturday, September 1, 2012 7:42 PM
  • If you open the C:\Windows\Logs\CBS\CheckSUR.log file in Notepad you can see what it says - but if it's more than 2KB, don't bother - it's a nightmare trying to read it unless you're used to it :)

    Just upload the whole file to your SkyDrive, and post a link. There may also be a CheckSUR.persist.log file - please upload that also.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 1, 2012 8:18 PM
    Moderator
  • Both files are very very small this is what i get :

    CheckSUR.log
    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6002.22574
    Package Version 15.0
    2012-09-01 20:35

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 2070
     No errors detected

    and for CheckSUR.persist.log


    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6002.22574
    Package Version 15.0
    2012-09-01 20:35

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 2070
     No errors detected

    PS: I think there is still something wrong with my Windows Update, i can install things yes..but they are not shown in "the list with installed updates"..I feel like formatting completely but no idea if its fixed then and what with my microsoft office license ? (i only have one for 3 computers and this is the 3th one..so if i format i am screwed?)

    Saturday, September 1, 2012 8:23 PM
  • I can't say I'm surprised by your frustration.

    To answer your last questions first.

    1) A factory reset may be the best way forward, so long as you ensure that you ave all your data backed up to external media, as it will reformat the C: drive at the very least.

    2) You should be OK with Office - if Internet activation fails, then use telephone activation, and speak to an operator to explain. They will then issue your confirmation code.

    You should give the IE forum from my previous note a chance - or possibly the Windows Update  (almost the same link) They may have a quick solution.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 1, 2012 8:39 PM
    Moderator
  • Waiting for more responses there.

    Some guy said i should just leave IE for what it is and use Firefox.

    About the formatting:

    1) i have a seperated internal harddisk (D) and this disk contains all its data when i format C

    2) If i format and install the back up DVD (clean instal DVD) i made 5-6 years ago, will everything work then as normal? fixing all "shit" with windows update, IE,... ?

    Soz for all the troubles i may have caused you, but u are very helpfull.

     

    Saturday, September 1, 2012 8:48 PM
  • 'Some guy' is very definitely WRONG!

    Personally, I don't like FireFox - and I don't trust Google enough to do all my browsing in Chrome. None of the other browsers have the capabilities of the big three (although I haven't played with any in years) - and many are simply skins over another version of IE, or FireFox.

    IE is essential if you ever need validation, as Firefox and Chrome have been crippled by their refusal to embrace ActiveX technologies.

    IE also does some of the behind-the-scense work in the OS, and if IE gets broken, then it may affect other parts of the OS as well.

    So long as the D: drive is physically a spearate disk, rather than another partition on the same disk, then it should be safe - but you can always disconnect it to be doubly sure. If it's on the same disk there is always a risk that something could corrupt it (or you could accidentally install the OS on top of it... I've seen it done!).

    If you're wary about using your own Recovery disks, then you could try ordering a set from HP - they may have some left. The other option is to borrow a retail Vista disk (or create one from download) and use the COA Key to install from that.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 1, 2012 9:16 PM
    Moderator
  • My backup DVD (mother of all )was taken while i had to install my laptop for the first time, so i guess its a very clean one.

    But i ask myself if this format will fix any unknown problems with my register/windows update or just leave them alone?

    If so, there is no point in doing a format since i will be "screwed" hard..if i am right and my windows update doenst work like it should be ..then i am am stuck with a stand alone pc from 5-6 years ago with no safety updates and so on.

    About the D disk, i cant disconnect it . they are both seperated intern in my laptop. Nothing special on it anyway since i have used 20 gig max over the years..can take a extra copy on USB for extra safety. Thanks for the tip

    Saturday, September 1, 2012 9:24 PM
  • Is the Recovery Partition still present? if so that will put the system back to the way it came out of the factory.

    You can then download SP1 and SP2 and install them offline, and then install your Anti-Virus (after removing the manufacturer's free trial, and running the removal tool for it), then install the other updates and IE9


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 1, 2012 10:13 PM
    Moderator
  • Yeah i have a E disk (HP recovery) but i dont know how to use this?

    Is this the same as my basic DVD (i had to make while installing my pc for the first time) ?

    Saturday, September 1, 2012 10:32 PM
  • Check your manual for details of how to access the Recovery process - it changes from model to model.

    It almost certainly is the original copy of the 'backup' you created, and should be more reliable than aging DVD-R's :) 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 1, 2012 11:16 PM
    Moderator