I am moving this post to the Comments and Feedback forum as no specific information was provided on the nature of the issue reported.
If you wish to report an issue for troubleshooting, please create a new post, with a detailed description of the issue as well as a Diagnostic Report (see below for directions of creating a Diagnostic Report)
Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.
If you do not have access to the Start Button:
1) Login to Vista and Click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to Run or Save, Select Run
4) When the program runs, Click the Continue button, then click the Copy button.
5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2573813&SiteID=25 into the browser address bar.
6) In a reply post, Paste the Diagnostic Report.
Thank you,
Darin Smith
WGA Forum Manager
