locked
CRM 4.0 Outlook 2007 Can't categorise emails from CRM Contacts RRS feed

  • Question

  • Hi

    I am trying to setup a rule in my Outlook Client so that when an email arrives from a Contact in my CRM Contacts Address Book the email is automatically categorised. I created a rule using the 'sender is in a specified Address Book' condition and selected the CRM Contacts Address Book. However after the rule was activated all emails from any sender were automatically categorised. The issue doesn't happen with other address books such as the GAL or the Outlook Address Book as the only emails belonging to those address books are categorised. Can anyone explain what the issue is with the CRM Contacts Address Book?

    Thanks,

    Roger

    Thursday, July 31, 2014 4:22 PM