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Win XP Home Activation Problem RRS feed

  • Question

  • To whom it may concern,

    I own an HP Pavilion zx5000 and had to reinstall windows which i did using the key located on the sticker on the back of the pc.

    Installation went ok but when i try to activate i get the "incorrect serial key" message..

    I downloaded the WGA diagnostic tool this is what i got:

    Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Windows Product Key: *****-*****-6KP8T-TP4W7-8KJ2D
    Windows Product Key Hash: XxMBDvLIHq6/ViU63ocmG2r03wg=
    Windows Product ID: 76477-OEM-2151174-18541
    Windows Product ID Type: 3
    Windows License Type: COA/System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 53c2ea14-0c0e-4647-b29d-ea72beccbdb7
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: 10.114.70.13:80
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>53c2ea14-0c0e-4647-b29d-ea72beccbdb7</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-8KJ2D</PKey><PID>76477-OEM-2151174-18541</PID><PIDType>3</PIDType><SID>S-1-5-21-1659004503-1801674531-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Pavilion zx5000 (DP217AV)     </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard </Manufacturer><Version>F.09</Version><SMBIOSVersion major="2" minor="31"/><Date>20031219000000.000000+000</Date></BIOS><HWID>C8413807018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    I called microsoft who told me to call HP who then told me to call microsoft again

     

    PLEASE HELP ME.

    The serial number of the laptop is CND40109xl

     

    Saturday, October 7, 2006 12:55 PM

Answers

  • Alexankius,

    What reason did the MS rep give you for not activating the installation?  Did they say you are not complying with the EULA?

    Saturday, October 7, 2006 6:13 PM

All replies

  • Alexankius,

    First, please edit your orignal post to remove the full product key!!!

    Retry activation.  This time, choose Activate by telephone.  You will get an automated telephone activation system which will also tell you that you cannot activate that Product Key.  At that point choose the option to speak with a live activation rep.  The rep will ask a few questions to determine if you are using your license for XP in accordance with the End User Licensing Agreement, which you are according to what you have written.  Then they will give you an activation code to enter.

    If you would have used the HP supplied recovery method, there would have been no requirement to activate.  Since you are using a systembuilder XP CD and the applied Certificate of Authenticity (COA) Product Key (PK), you are required to activate.  MS has removed the PKs that you see on major manufacturer computer COAs from the automated online activation system to help prevent someone using your computer's PK to activate another computer, thus invalidating (or "using up") your PK on your computer.

    Saturday, October 7, 2006 1:46 PM
  • thats exactly what i did and the MS rep told me to call HP and then HP told me to call MS again..

    the situation is the least i would say sad.

    and the ironic thing is that i own a genuine Win XP Home product..

    Saturday, October 7, 2006 2:06 PM
  • Alexankius,

    What reason did the MS rep give you for not activating the installation?  Did they say you are not complying with the EULA?

    Saturday, October 7, 2006 6:13 PM