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validation issues RRS feed

  • Question

  •  My roomate got a validation issue with windows vista basic. Its an Acer laptop that came with vista installed. I tried to validate it and it failed, I tried the net start slsvc, which in turn also failed. I ran the diagnostics tool and it came up with this:

    Diagnostic Report (1.9.0006.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Online Validation Code: 0x80070426

    Cached Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-Q9CM8-KTDKK-8QXTR

    Windows Product Key Hash: OI3PQUp2nK/Ysh5U6MY15ORIfio=

    Windows Product ID: 89572-OEM-7332166-00029

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.002

    ID: {B71C1520-C630-4BD2-9D32-DBC8468042A4}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.071023-1545

    TTS Error: M:20090215135747683-

    Validation Diagnostic:

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B71C1520-C630-4BD2-9D32-DBC8468042A4}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8QXTR</PKey><PID>89572-OEM-7332166-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-1021628785-1061683731-3799929070</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5315 </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.17</Version><SMBIOSVersion major="2" minor="4"/><Date>20070914000000.000000+000</Date></BIOS><HWID>FE323507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 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

    Licensing Data-->

    Software Licensing service is not running.

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAnJ9A1RwBCBRoOUaDBgwoJsJGAKfy9DZhBjqGKqxWsg0=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC ACRSYS ACRPRDCT

    FACP ACRSYS ACRPRDCT

    HPET ACRSYS ACRPRDCT

    MCFG ACRSYS ACRPRDCT

    SLIC ACRSYS ACRPRDCT

    SSDT PmRef Cpu0Cst

    SSDT PmRef Cpu0Cst

    SSDT PmRef Cpu0Cst



    Sunday, February 15, 2009 8:25 PM

Answers

  • Hello dingusxiii,

    motherboardlove is incorrect.

    The core to your particular issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

     

    This line means that the critical system file dnsapi.dll either

    a)     Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     The dnsapi.dll file has recently been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated dnsapi.dll file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

     

       In the case of the Critical System file dnsapi.dll, on April 8th 2008, Windows Update released Update KB945553. One of the things that this update did was to update Critical System file dnsapi.dll. We believe that, in some rare cases, after the Update updated dnsapi.dll, it failed to update Vista's System Catalog with the file's new Signature Hash. When this happens Vista compares the two Signature Hashes and when they don't match, Vista's anti-piracy system thinks the critical system file has been tampered with and flags Vista as Non-Genuine.

      To resolve your issue, we need to get the file's Signature Hash to match what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

    A)    Uninstall/reinstall Update KB945553

    1.     Reboot Vista into Safe Mode
    2.     Go to Control Panel
    3.     On the left hand side of the Controlee panel window, Click on "Classic View"
    4.     Double-click "Programs and Features"
    5.     On the left hand side, under "Tasks" click "View installed updates"
    6.     Sort the updates by "Installed On" date
    7.     Find the Updates installed on (or after) April 8th
    8.     Find the Updated titled "Security Update for Windows Vista (KB945553)"
    9.     Right-Click on the Update and select "Uninstall"
    10.   Reboot into normal mode
    11.   Vista should no longer be in Reduced Functionality mode
    12.   You can manually then reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.
    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

    B)    Repair Windows using System Restore:

    1.     Reboot Vista into Safe Mode
    2.     Go to Control Panel
    3.     On the left hand side of the Controlee panel window, Click on "Classic View"
    4.     Double-click "Backup and Restore Center"
    5.     On the left hand side of the window, click "Repair Windows using system restore"

                                              i.    If the last thing that you installed was Update KB945553, then select the "Recommended Restore"

                                             ii.    If you have since installed other software, drivers or updates, then select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date you installed Update KB945553 (would be around April 8th or after).

    6.     Click the "Next" button.
    7.     Reboot back into Normal mode
    8.     Vista should no longer be in Reduced Functionality mode
    9.     You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.
    10.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

     If, after you reinstall the update, you re-experience the issue again, please go to the Windows Update Solution Center at http://support.microsoft.com/ph/6527#tab0 or create a (no cost) Windows Update support request at http://support.microsoft.com/oas/default.aspx?gprid=6527

    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Monday, February 16, 2009 10:46 PM
    Monday, February 16, 2009 10:43 PM

All replies

  •  Software Licensing service is not running. You must start it.
    • Proposed as answer by motherboardlove Sunday, February 15, 2009 10:33 PM
    • Unproposed as answer by Darin Smith MS Monday, February 16, 2009 10:37 PM
    Sunday, February 15, 2009 10:33 PM
  • Hello dingusxiii,

    motherboardlove is incorrect.

    The core to your particular issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

     

    This line means that the critical system file dnsapi.dll either

    a)     Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     The dnsapi.dll file has recently been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated dnsapi.dll file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

     

       In the case of the Critical System file dnsapi.dll, on April 8th 2008, Windows Update released Update KB945553. One of the things that this update did was to update Critical System file dnsapi.dll. We believe that, in some rare cases, after the Update updated dnsapi.dll, it failed to update Vista's System Catalog with the file's new Signature Hash. When this happens Vista compares the two Signature Hashes and when they don't match, Vista's anti-piracy system thinks the critical system file has been tampered with and flags Vista as Non-Genuine.

      To resolve your issue, we need to get the file's Signature Hash to match what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

    A)    Uninstall/reinstall Update KB945553

    1.     Reboot Vista into Safe Mode
    2.     Go to Control Panel
    3.     On the left hand side of the Controlee panel window, Click on "Classic View"
    4.     Double-click "Programs and Features"
    5.     On the left hand side, under "Tasks" click "View installed updates"
    6.     Sort the updates by "Installed On" date
    7.     Find the Updates installed on (or after) April 8th
    8.     Find the Updated titled "Security Update for Windows Vista (KB945553)"
    9.     Right-Click on the Update and select "Uninstall"
    10.   Reboot into normal mode
    11.   Vista should no longer be in Reduced Functionality mode
    12.   You can manually then reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.
    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

    B)    Repair Windows using System Restore:

    1.     Reboot Vista into Safe Mode
    2.     Go to Control Panel
    3.     On the left hand side of the Controlee panel window, Click on "Classic View"
    4.     Double-click "Backup and Restore Center"
    5.     On the left hand side of the window, click "Repair Windows using system restore"

                                              i.    If the last thing that you installed was Update KB945553, then select the "Recommended Restore"

                                             ii.    If you have since installed other software, drivers or updates, then select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date you installed Update KB945553 (would be around April 8th or after).

    6.     Click the "Next" button.
    7.     Reboot back into Normal mode
    8.     Vista should no longer be in Reduced Functionality mode
    9.     You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.
    10.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

     If, after you reinstall the update, you re-experience the issue again, please go to the Windows Update Solution Center at http://support.microsoft.com/ph/6527#tab0 or create a (no cost) Windows Update support request at http://support.microsoft.com/oas/default.aspx?gprid=6527

    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Monday, February 16, 2009 10:46 PM
    Monday, February 16, 2009 10:43 PM