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Blocked Product Key - Windows 7 Professional 64-bit Full Version RRS feed

  • Question

  • Good evening,

    My step-father purchased me a Microsoft Windows 7 Professional with Service Pack 1 64-bit Full Version as a gift in late September 2012.  It was acquired through a vendor on E-bay.  He indicated that he did his due diligence and made sure the vendor had a great reputation and that his feedback on similar auctions was positive.  I installed and have been using this software since October 2012.  I'd like to note that I made certain that it was certified genuine through Microsoft authentication service immediately after install.

    Unfortunately, on March 16, 2013, I was greeted with the notification on the lower right of my desktop after start up that my copy of Windows is not genuine.  I've tried to resolve the issue or get additional information and have only been able to determine that the product key has been blocked.

    Would it be possible to verify that this is correct?  I would very much like to resolve this situation and have the error message corrected if this is a simple mistake.  If it is not and there is some issue of piracy or unauthorized distribution, it would be enormously helpful to have confirmation so we can contact E-bay and/or the vendor in regards to this issue for a refund.

    I eagerly await your response and would be happy to provide any additional information required.  I am including the following information that seems to be requested in other similar threads:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-7J2K3-2WTJB-P47GF
    Windows Product Key Hash: VccY2K0gXoCiVgefu7a7YUlTCLs=
    Windows Product ID: 00371-222-3047124-86445
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {53F02B20-D4E4-480D-BE64-E2C6ABCCBD19}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{53F02B20-D4E4-480D-BE64-E2C6ABCCBD19}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P47GF</PKey><PID>00371-222-3047124-86445</PID><PIDType>5</PIDType><SID>S-1-5-21-965529819-3458367044-2013198986</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D975XBX2</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97520J.86A.2836.2008.0728.1946</Version><SMBIOSVersion major="2" minor="4"/><Date>20080728000000.000000+000</Date></BIOS><HWID>53253907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-222-304712-00-1033-7601.0000-0752013
    Installation ID: 002885823574988640785653350925161930326812109084949625
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P47GF
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 3/20/2013 8:19:02 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2013 16:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAIAAgABAAEAAQABAAAAAQABAAEA6GGM4wYmBIM6w0jk7pbgef4QuDqiNMwx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         D975XBX2
      FACP            INTEL         D975XBX2
      HPET            INTEL         D975XBX2
      MCFG            INTEL         D975XBX2
      WDDT            INTEL         D975XBX2
      ASF!            INTEL         D975XBX2
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm

    Thank you and have a pleasant evening.


    • Edited by Tenken2112 Thursday, March 21, 2013 12:39 AM
    Thursday, March 21, 2013 12:35 AM

Answers

All replies

  • Windows Product ID: 00371-222-3047124-86445

    The product ID -222- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit. Demand an immediate refund from the seller

    For more information see this:

     http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    And this:

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

    To see how good these counterfeits are becoming, see:

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You will have to purchase a legitimate windows from a legitimate retailer.

    Thursday, March 21, 2013 12:46 AM
    Answerer
  • Thanks very much for replying so quickly.  I wish I had been able to respond more swiftly in turn.

    My step-father is preparing to demand a refund from the seller, but was wondering if there would be any way to have a Microsoft employee confirm what you have stated (that the product ID we have indicates it is a copy of Windows that is expressly not for resale).  He simply wants to be sure that in demanding the refund from the seller that they do not try to disclaim the information you are providing.

    Please advise and, again, thank you for your continued patience and aid.

    Tuesday, March 26, 2013 8:38 AM
  • MS employees don't routinely monitor these forums, and are not allowed for legal reasons to give such statements.

    Both eBay and Amazon normally accept a reference to a post here as acceptable

    If they don't, and the vendor refuses the refund, then your best option is to see if MS will replace your counterfeit with a complimentary copy.

    You may be able to get a complimentary copy of the OS from Microsoft
    - fill in the Counterfeit report here...

    http://www.microsoft.com/en-gb/howtotell/default.aspx



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, March 26, 2013 10:45 AM
    Moderator