Sign in

Microsoft.com

Microsoft

Remove From My Forums

Can't update Virus and Spyware Protection

Question
0

Sign in to vote

Having problems updating the "virus and spyware" protection. Tried downloading and running the recommended repair tool, says I can not install account I am not the administrator. But I am. Also tried saving the tool to my laptop and running from there, but got the same message.

Anybody got any ideas?

Friday, July 18, 2008 2:46 PM

Answers

0

Sign in to vote

Information to help troubleshoot and resolve update problems -

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1286736&SiteID=2

If you are using Vista and using the database reset tool -

http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en

save the tool to your desktop and then right click the downloaded file and select Run as Administrator, providing admin credentials if prompted.

-steve

Friday, July 18, 2008 2:54 PM

Moderator