Hi all
I am currently testing incoming email funcionalities and I have some questions for you guys:
- Incoming emails are in received status (closed one) so it is imposible to populate any custom field in the email form. Is this right? Any suggestions?
- When the From address is unknown you have the option to choose an existing contact for this field. This is good. But when this value is changed, if the selected contact is wrong, you can not change From field anymore. Is this right?
- Finally, when I try to change the Regarding field (just this one), I get this funny error:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Cannot update parties unless email is in draft status.Detail:
<OrganizationServiceFault>
<ErrorCode>-2147187962</ErrorCode>
<Message>Cannot update parties unless email is in draft status.</Message>
<Timestamp>2016-07-14T10:49:24.928046Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>
The funny thing here is that if I change this field together with From field, changes are saved properly.
Any ideas?
Thanks in advance