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I have tried validating my Office 2007 software but it is failing test RRS feed

  • Question

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    I have tried validating my Office 2007 software but it is failing test. I have run MGA and got following results, which confirms it is genuine and I wish to install PDF add-in but ca't whilst Office is failing validation.

     

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8W4TF-DHPVX-FXWCQ
    Windows Product Key Hash: fxhaapnGgC70HeF9XvP62sGdAyw=
    Windows Product ID: 89576-428-3521307-71950
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {A10CC2FB-EFA1-497C-9A2F-DC441D7735F3}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A10CC2FB-EFA1-497C-9A2F-DC441D7735F3}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FXWCQ</PKey><PID>89576-428-3521307-71950</PID><PIDType>5</PIDType><SID>S-1-5-21-1060137114-4075089183-4287165979</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20060105000000.000000+000</Date></BIOS><HWID>24323507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1074692424CAF10</Val><Hash>ej6XanrlYW4LZE8bYLAQDCUxW54=</Hash><Pid>81599-904-0343407-65335</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Saturday, June 7, 2008 6:40 PM

Answers

  • Microsoft Genuine Advantage – Diagnostic Site 

    http://www.microsoft.com/genuine/diag/

     

    Saturday, June 7, 2008 7:00 PM
  • Yamily,

     

    As Carey suggested, try running the tool he mentioned above.  This tool helps to confirm that the settings are in place

    for the validation process to run through properly.

     

    The diagnostic report indicates that the Windows Vista and Microsoft Office Enterprise 2007 are genuine.

     

    Thank you for visiting the Microsoft Genuine Advantage forums. 

     

    Lori MS

     

    Monday, June 9, 2008 4:50 PM

All replies

  • Microsoft Genuine Advantage – Diagnostic Site 

    http://www.microsoft.com/genuine/diag/

     

    Saturday, June 7, 2008 7:00 PM
  • Yamily,

     

    As Carey suggested, try running the tool he mentioned above.  This tool helps to confirm that the settings are in place

    for the validation process to run through properly.

     

    The diagnostic report indicates that the Windows Vista and Microsoft Office Enterprise 2007 are genuine.

     

    Thank you for visiting the Microsoft Genuine Advantage forums. 

     

    Lori MS

     

    Monday, June 9, 2008 4:50 PM
  • Thank You now is working.

    Monday, June 9, 2008 6:01 PM