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Validation issue revisited RRS feed

  • Question

  • Stephen sorry so late in trying your method of resolving my problem. In my original post I stated I was unable to download templates due to a not valid message, I sent you a diagnostic report. You replied to uninstall Office which I have done and reinstalled office enterprise, the same issue returned. Here is the result of the report you suggested;

    Any help will be greatly appreciated.
     

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9BJ82-4PCJX-2WPB6
    Windows Product Key Hash: ueqMKpE2vjW53gyIDy01HDiTdPc=
    Windows Product ID: 76487-OEM-2211906-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {9001934A-0460-436C-9A38-4180DCC9DAB4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9001934A-0460-436C-9A38-4180DCC9DAB4}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2WPB6</PKey><PID>76487-OEM-2211906-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-3725829883-1034821719-4205412699</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PU005AV-ABA A850Y</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.28    </Version><SMBIOSVersion major="2" minor="4"/><Date>20060123000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>A0EE39570184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name></Name><Ver>11</Ver><PidType>0</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6356A3957678ECE</Val><Hash>iw7vlMiQqjXI8QUkpv/Ucf7Q/j0=</Hash><Pid>81599-871-1534627-65210</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="104"/><App Id="18" Version="11" Result="104"/><App Id="19" Version="11" Result="104"/><App Id="1A" Version="11" Result="104"/><App Id="1B" Version="11" Result="104"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1731D:GENUINE C&C INC|10531:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: HP PAVILION

    OEM Activation 2.0 Data-->
    N/A



    Saturday, February 28, 2009 12:28 AM

Answers

  • Hey Ctctjc,

    WoW! Your last posting was on 2 Jan 2009. Curious did my last proposed resolution fix the PID 104 error and then it came back? Please do me a favor. Completely uninstall your Office Suite and leave it uninstalled. Next re-run MGA Diagnostic Tool and provide me with your results. Also you never answered my previous question did you ever @ one time have any Beta/Trial version of Office Suites and/or Office stand alone programs installed? If so please tell me what versions they were. Maybe as I previously mentioned there could be some by product left behind which is causing the problem. 


    Thank you :-)

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 3:43 AM
    Saturday, February 28, 2009 1:01 AM

All replies

  • Hey Ctctjc,

    WoW! Your last posting was on 2 Jan 2009. Curious did my last proposed resolution fix the PID 104 error and then it came back? Please do me a favor. Completely uninstall your Office Suite and leave it uninstalled. Next re-run MGA Diagnostic Tool and provide me with your results. Also you never answered my previous question did you ever @ one time have any Beta/Trial version of Office Suites and/or Office stand alone programs installed? If so please tell me what versions they were. Maybe as I previously mentioned there could be some by product left behind which is causing the problem. 


    Thank you :-)

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 3:43 AM
    Saturday, February 28, 2009 1:01 AM
  • Sorry, yes I did try Office 2007 free trial and the PID 104 error did come back. One thing I did notice was under programs it still shows Office 2003 stuff that I uninstalled before originally installing Office 2007 Enterprise (not the trial version). When I click on the 2003 version it states the application is no longer there. I will uninstall again and run the diagnostic, it will not take two months this time. :-) 
    Saturday, February 28, 2009 3:07 AM