I’m not very tech savvy so this may seem a bit muddled.
Here’s my problem: I bought a Compaq Presario V6000 notebook from my local Best Buy in June that came with Vista pre-installed. I haven’t had any major problems with it until today, when I was asked to enter my product key.
I’ve had the notebook for around 30 days, so I assume I was prompted to enter the key in order to register the notebook. I’d never attempted to enter it before then. The only other time I’d been prompted to do so was when I was using the Anytime Upgrade DVD that was included with my laptop, but it wasn’t required so I just skipped it.
At any rate, I entered the product key found on the sticker on the bottom of my computer and received a message saying that my code was invalid and that my copy of Vista wasn’t genuine.
I tried re-entering the code in case I’d made a typo or something.
That failed.
I tried activating it over the phone.
That failed, too.
I went to the Microsoft/genuine webpage and tried validating it.
Failed again.
Finally, after browsing several of the threads here on this board, I attempted an inplace upgrade using the method described here: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1868318&SiteID=25
That failed as well.
I’m just about at wit’s end at this point. I just don’t know what else to do. Any advice would be greatly appreciated.
Here is my Microsoft/genuine validation error code: [0xC004C4A8]
And here’s my diagnostic report:
Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Detailed Status: 0xc004f012
Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
Windows Product Key: *****-*****-X4B93-T362D-XQ9V4
Windows Product Key Hash: UPXIYafcoWpEaecdEFtm+gVWvro=
Windows Product ID: 89578-OEM-7217155-49714
Windows Product ID Type: 8
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.000
ID: {BA18781F-093B-42FA-9746-90DF5FF17FB0}(3)
Is Admin: Yes
Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BA18781F-093B-42FA-9746-90DF5FF17FB0}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XQ9V4</PKey><PID>89578-OEM-7217155-49714</PID><PIDType>8</PIDType><SID>S-1-5-21-3707853224-709468475-1900422688</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V6000 (RV053UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.36 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070525000000.000000+000</Date></BIOS><HWID>DBDE3407018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
