Re: Eligibility failure? RRS feed

  • Question

  • Ok, the activation icon now is appearing.  I actually purchased 2 computers, 1 of which is currently inoperable.  In attempting to activate this computer and complete the offer, it's telling me the activation key is in use already.  Presumably this is because as part of the attempted repair of the inoperable computer I reloaded Vista off of one of the recovery disks.


    How do I go about de-activating the key used on the inoperable computer, so I can activate it on this one?

    Wednesday, December 26, 2007 8:15 AM


  • Hi isawakumo,


      It appears that to resolve your issue, you must Activate Windows using the "Activate by Phone" method. Please follow the below option that that best fix your given issue scenario:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.

    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.


    Thank you,

    Darin Smith

    WGA Forum manager

    Thursday, December 27, 2007 12:54 AM