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WLPH doesn't recognize my scanner

    Question

  • Hi,
    My WL Photo Gallery does not recognize my scanner that's online.  I tried re-installing latest WLPG and still no dice, even when I push the refresh button.  Other softwares are recognizing no problem.  Help!
    Sunday, July 12, 2009 6:25 PM

All replies

  • Hi, this is forum for Windows Live Writer ... but what scanner device and operating system you have? Do you have latest drivers? It is Canon?
    Monday, July 20, 2009 12:14 AM
  • Thanks for your reply.

    I am using a 6-7 yr old Memorex scanner and running XP SP3.  My scanner works fine when my system is typically running.  Are you saying that WLPG might need to access its own driver that would recognize the scanner?  It would use a separate driver than what my OS is using with my hardware normally?
    Monday, July 20, 2009 12:19 PM
  • No, WLPG use driver that is installed on system, but must be fully compatible with some requirements. Use your scanner own aplication for scanning (developed by Canon)? Is your scanner showns in "My Computer" in "Scanners and Cameras"? If no, try find new driver in Canon Drivers ...
    Monday, July 20, 2009 12:52 PM