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Vista Home Premium product key is invalid....has been working for over 15 months.. RRS feed

  • Question

  • Hi,

    Lenovo recently replaced the LCD screen on my laptop that I have owned for over 15 months. Since the laptop came back from Lenovo, I get the pop up message asking me to activate windows. When I try the activation process, I get a pop up message indicating that the Product Key is invalid. The desktop is now a black screen with a message in the lower left corner " Windows Vista (TM). Build 6002. This copy of windows is not genuine". 

    Lenovo wants me to do a complete reinstall to factory settings. That will be very very inconvenient.

    Any help will be appreciated! The log of the MGA Diagnostic Tool is as shown below.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {4006ADDF-9BCB-4E64-9AAC-0F5CE99DA3ED}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4006ADDF-9BCB-4E64-9AAC-0F5CE99DA3ED}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-2973976352-2415655673-1953849057</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID   </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN33WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20090120000000.000000+000</Date></BIOS><HWID>50313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>4EC86218D1E9F0C</Val><Hash>s9u7QhezAo7WGYf6pxL8L1L3Jao=</Hash><Pid>81605-902-4575025-65730</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500056-02-1033-6002.0000-2872009
    Installation ID: 001125091005502113441080042105859006758004548861108702
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 2TB37
    License Status: Notification
    Notification Reason: 0xC004F057.

    HWID Data-->
    HWID Hash Current: QAAAAAEABgABAAIAAQACAAAABAABAAEAJJT+Mq5mDgYEFEpRDI3KsUaDJAis81Iz8vSjXdpKfbkyybjsrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  OEMAPIC
      FACP   LENOVO  CB-01  
      HPET   LENOVO  OEMHPET
      BOOT   LENOVO  OEMBOOT
      MCFG   LENOVO  OEMMCFG
      OEMX   LENOVO  OEMX1  
      ECDT   LENOVO  OEMECDT
      OEMB   LENOVO  AMI_OEM
      GSCI   LENOVO  GMCHSCI
      ATKG   A_M_I_  OEMATKG
      SSDT   PmRef  CpuPm


    THANKS!!

    Wednesday, October 14, 2009 6:26 PM

Answers

  • Hello Tango91a,

    I believe Vista's Licensing Store is corrupt or is unreadable for some reason.
    Would you try the following to recreate the Store:

    1) Open an Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, October 14, 2009 6:57 PM
    Wednesday, October 14, 2009 6:57 PM

All replies

  • Hello Tango91a,

    I believe Vista's Licensing Store is corrupt or is unreadable for some reason.
    Would you try the following to recreate the Store:

    1) Open an Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, October 14, 2009 6:57 PM
    Wednesday, October 14, 2009 6:57 PM
  • Hi Darin,

    Thank you very much for the prompt response. I will try the recommended steps and post the results.
    Another issue is that, I just checked the bottom of the laptop and the COA sticker is faded. I can hardly read the Product Key. I have been using this laptop for over 15 months. Any other ideas on how to obtain/enter the product key? The original recovery disc from Lenovo does to have a product key sticker on it.

    Thanks, and have a nice day!
    Wednesday, October 14, 2009 7:05 PM
  • Hi Mr.Smith,
    I too have the same problem and my computer is also Lenovo and was also recently sent in for repair, but it was for a faulty hinge problem and the sticker with the product key wasn't there when it got back. Anyway, when i tried the 'net stop slsvc', it said there is not enough quota to process this command. Any ideas on what to do?
    Thanks so much.
    Wednesday, October 14, 2009 9:06 PM
  • Hi Derreck,

      The Not Enough Quota error is a Core Windows error and is not generated from Vista's anti-piracy system, so I am not exactly sure what causes that error.  From what I read on the net, this seems to indicate not enough ram memory or virtual memory available to process the command, but if you have anything over 1 gig of ram I can't see how that could be the problem.

      Some people that received that error have mentioned that they rebooted a few times and was finally able to follow the steps and not get the quota error.  I don't know if that will work for you, but can't hurt to try.

      Other then that, I would have to refer you to Lenovo or Microsoft Vista support) http://support.microsoft.com 

      As for the COA sticker, Lenovo would be your contact for any types of replacements needed.

    Sorry I couldn't be more help,
    Darin MS  
    Thursday, October 15, 2009 5:34 PM
  • Oh I see. I do have 2 gigs of memory so I guess I'll try again and see if it works this time. I'll try calling Lenovo for the product key as well. I hope this works!
    Thanks for the help,
    Derreck

    Thursday, October 15, 2009 8:39 PM