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HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! RRS feed

  • Question

  •  

    HOW DO I VALIDATE MY WINDOWS MEDIA PLAYER
    Wednesday, June 25, 2008 8:12 PM

Answers

  • Haliluliya,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail.

     

    I hope this has helped,

     

    Lori MS

    Thursday, June 26, 2008 4:49 PM

All replies

  • Microsoft Genuine Advantage – Diagnostic Site 

    http://www.microsoft.com/genuine/diag/

     

    Wednesday, June 25, 2008 8:15 PM
    Moderator
  • Haliluliya,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail.

     

    I hope this has helped,

     

    Lori MS

    Thursday, June 26, 2008 4:49 PM