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This copy of Windows is not Genuine RRS feed

  • Question

  • Having a similar problem w/ a HP Pavilion dv7 I purchased  from a online retailer that was supposedly re-certified by HP. Getting the "Build 7600 This copy of Windows is not Genuine" error message on the desktop.  My problem is that the Validation Key has rubbed off the back of my computer and is unreadable. Please Help!!! Here is my diagnostic log:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {4D8324FD-CB6F-405F-9296-02C5A98C42B7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4D8324FD-CB6F-405F-9296-02C5A98C42B7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3529427921-4269328335-329311598</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dvx Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.12</Version><SMBIOSVersion major="2" minor="6"/><Date>20091130000000.000000+000</Date></BIOS><HWID>EDBA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-3462010
    Installation ID: 000113003656378923253071816334183914278485379950393164
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 1
    Trusted time: 12/12/2010 10:37:02 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:12:2010 09:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEA6GEc0uAhVPm6oKj6ZAPqRVKqsPYY/2CfGHk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            3638    
      FACP            HP            3638    
      HPET            HP            3638    
      BOOT            HP            3638    
      MCFG            HP            3638    
      SLIC            HPQOEM        SLIC-MPC
      SSDT            AMD           PowerNow


    Sunday, December 12, 2010 4:52 PM

Answers

  • HI Ken,

     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer).

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate. This is one of the reasons CoA SLP keys are included on the CoA stickers on all PCs that come with Windows pre-installed, as a Backup in case of this type of issue.

      I would normally next tell you how to enter the CoA key into Windows, but as you said, the key is scratched out. So at this point you have two options, a) Contact the seller and request the proper CoA SLP key missing from your PC and if they refuse (which they most likely will) return the PC for a Refund or b) buy a copy of Windows.

     

    Sorry I couldn't be greater help,


    Darin MS
    • Marked as answer by Darin Smith MS Monday, December 13, 2010 11:07 PM
    Monday, December 13, 2010 11:07 PM

All replies

  • HI Ken,

     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer).

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate. This is one of the reasons CoA SLP keys are included on the CoA stickers on all PCs that come with Windows pre-installed, as a Backup in case of this type of issue.

      I would normally next tell you how to enter the CoA key into Windows, but as you said, the key is scratched out. So at this point you have two options, a) Contact the seller and request the proper CoA SLP key missing from your PC and if they refuse (which they most likely will) return the PC for a Refund or b) buy a copy of Windows.

     

    Sorry I couldn't be greater help,


    Darin MS
    • Marked as answer by Darin Smith MS Monday, December 13, 2010 11:07 PM
    Monday, December 13, 2010 11:07 PM
  • Darin,

    This is very aggravating!!!  I will contact the retailer.  But since it was a refurbished machine and only had a 90 day warranty, I do not have much hope that this will end well. More than likely they do not have records on the CoA key that was sold w/ this machine.   I believe that HP also shares some of the burden since the sticker on the back is not better protected from rubbing off (Hello , it is a LAPTOP and therefore will sit on your lap or table and will move around, making it vulnerable to abrading the CoA key off).   I figure HP will be more likely to have the info. Will see where this goes.  Hate to spend another $109+ to get another copy of Windows.

    Thanks for your help.

    Ken


    Ken W. Henderson
    Monday, December 13, 2010 11:43 PM
  • Please see:  Order HP Recovery Discs for Windows 7, Vista, or XP

    Note that when using an HP recovery disc, the Windows product key is not requested or required.


    Carey Frisch
    Tuesday, December 14, 2010 1:19 AM
    Moderator
  • "Ken W. Henderson" wrote in message news:4ed7d48f-f5c1-49e8-8a6c-9b64b56d534f...

    Darin,

    This is very aggravating!!!  I will contact the retailer.  But since it was a refurbished machine and only had a 90 day warranty, I do not have much hope that this will end well. More than likely they do not have records on the CoA key that was sold w/ this machine.   I believe that HP also shares some of the burden since the sticker on the back is not better protected from rubbing off (Hello , it is a LAPTOP and therefore will sit on your lap or table and will move around, making it vulnerable to abrading the CoA key off).   I figure HP will be more likely to have the info. Will see where this goes.  Hate to spend another $109+ to get another copy of Windows.

    Thanks for your help.

    Ken


    Ken W. Henderson

    From past experience, HP do not keep records of which Key was assigned to which machine.
    You can acquire a set of Recovery disks from them that should overcome the problem.
    Using the Recovery System disks usually inserts the OEM_SLP key automatically, so assuming the BIOS is the correct version, there should be no need to enter any product key during the recovery process. Unfortunately, this does mean that he only way to get your machine back to valid state is going to be a full Recovery - which will wipe all data and applications, so BACK UP FIRST to external media.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 14, 2010 9:12 AM
    Moderator