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In MS CRM - Voice of Customer Module, Response routing is not working

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    Response routing in MS CRM online is not working. Is it a Bug? Did anyone faced this issue before? if yes, please do let us know if you found any resolution for this issue.

    Many Thanks,
    Ram

    Sunday, March 19, 2017 5:06 PM

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    It should be working.  Maybe you have not created something correctly.  Follow these steps

    https://www.microsoft.com/en-us/dynamics/crm-customer-center/create-a-response-routing-rule-in-a-survey-voice-of-the-customer.aspx

    If something is not working, you can open a ticket with Microsoft support or tell us exactly what is not working and we will try to assist.

    Use the "Vote" option if the reply was helpful and "Answer" option if it answered your question. Thank you for helping others find helpful and answered posts!

    Monday, April 17, 2017 7:26 PM
    Owner